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2026 Supreme(Online)(SCDRC) 2695

STATE CONSUMER DISPUTES REDRESSAL COMMISSION
Poonam V. Maharshi, Presiding Member, Nisha Amol Chavhan, Member
MR.SHRIPRAKASH P.RAYKAR – Appellant
Versus
M/S.RACHANA PROJECTS BUILDERS AND DEVELOPERS THROUGH PARTNER MR.AJAY P.ATRE AND ANR – Respondent
Consumer Complaint No. SC/27/CC/19/768



Advocates:
For the Appellants/Petitioners: Prakash R. Raskar

A developer's failure to disclose accurate carpet area and sanctioned plans, while charging excess consideration based on inflated area, constitutes a deficiency in service and unfair trade practice entitling the consumer to a refund of the excess amount.

Headnote:(A) Consumer Protection Act, 1986 - Section 2(1)(d) and Section 24A - Consumer complaint - Limitation - Deficiency in service - Unfair trade practice - Apartment purchase - Misrepresentation of carpet area - Failure to provide sanctioned plans - Discrepancy discovered only upon obtaining plans under RTI - Complaint filed within limitation period from date of knowledge (Paras 13, 20, 21)

(B) Deficiency In Service - Promoters and Developers - Obligations to disclose true plans and specifications - Charging excess consideration based on inflated carpet area constitutes deficiency in service and unfair trade practice - In the absence of rebuttal by developers, consumer's evidence is accepted (Paras 24, 25, 26)

Facts of the case:
The complainant, a former tenant of a redeveloped building, entered into an agreement to purchase two flats. Upon later obtaining the sanctioned building plans under the Right to Information Act, the complainant discovered that the actual carpet area was significantly less than what was represented in the registered Agreements for Sale. The developer failed to appear despite service, leading to ex-parte proceedings.

Findings of Court:
The commission found that the developer misrepresented the carpet area and suppressed material information, leading to the collection of excess consideration. The complaint was found to be within the limitation period as it was filed from the date of discovery of the discrepancy.

Issues: Whether the complainant is a consumer; whether the complaint is barred by limitation; and whether there is deficiency in service and unfair trade practice by the developer due to misrepresentation of area.

Ratio Decidendi: Promoters have a statutory obligation to disclose true and correct details of flats, including sanctioned plans and actual carpet area; failure to do so and charging consideration on inflated area amounts to breach of duty and unfair trade practice.

Result: Complaint partly allowed; developer directed to refund the value of the deficient area with 12% interest, plus compensation and litigation costs.

Table of Content
1. complaint regarding deficiency in service and unfair trade practice in flat purchase. (Para 1 , 2 , 3 , 4 , 5 , 6 , 7 , 8 , 9 , 10 , 11 , 12 , 13 , 14)
2. determination of consumer status and maintainability of the complaint. (Para 15 , 16 , 17 , 18)
3. limitation period commences from the date of knowledge of discrepancy. (Para 19 , 20 , 21)
4. developers are obligated to provide true information regarding carpet area. (Para 22 , 23 , 24 , 25 , 26 , 27)
5. quantification of refund for deficient carpet area and compensation. (Para 28 , 29)

JUDGMENT

Per: Hon’ble Ms. Poonam V. Maharshi, Presiding Member.

1. The present Consumer Complaint is filed by the Complainant, under the provisions of the Consumer Protection Act, 1986 against the Opposite Party developer M/s. Rachana Projects and its partners, alleging deficiency in service and unfair trade practice.

2. The case of the Complainant, in brief, is that he is the purchaser and occupant of Flat Nos. 201 and 202 in the building known as “Rachana Divine”, situated at Dombivli, District Thane. The Complainant submit that he had been residing since the year 1972 in the building known as Parijat Building, occupying Room Nos. 4 and 5, each admeasuring area about approximately 383.29 sq. ft. and 385.44 sq.ft. carpet respectively. The Complainant is lawful tenant of the said premises under the ownership of Mr. Prabhakar Raikar, and they have been regularly paying monthly rent to the said landlord. Owing to the dilapidated condition of the said building, the landlord entered into a redevelopment arrangement with the Opposite Party by executing a Memorandum of Understanding dated 06.07.2012, followed by a Development Agreement dated 14.03.2013, under which the Opposite Party undertook to demolish the old structure and construct a new building on the said land bearing CTS Nos. 7116 to 7120 situated at Village Gajbandhan Patharli, Taluka Kalyan, District Thane. The Opposite Party had undertaken the responsibility of negotiating and settling all terms and conditions with the existing tenants, including the Complainant, and for obtaining their consent letters through proper negotiations, as recorded in the Memorandum of Understanding dated 06/07/2012.

3. Accordingly, the Opposite Party demolished the old building and constructed a new building known as “Rachana Divine”, consisting of stilt, ground floor and upper floors. The Opposite Party, being the promoter, offered residential flats to the tenants and members of the said Housing society by name Rachna Divine Co-operative Housing Society By name Rachna Divine Co operative Housing society Ltd. on ownership basis. The Complainant submit that, after negotiations and discussions, and in terms of the settlement arrived at with the existing tenants, the Opposite Party agreed to sell/allot flats to the Complainant at a fixed concessional rate of Rs. 1,000/- per sq. ft. of carpet area, as recorded in the Memorandum of Understanding. The Complainant further submit that, relying upon the said assurance and for the purpose of facilitating redevelopment of the Parijat Building, they lawfully waived and surrendered their tenancy rights in respect of the said premises.

4. The Complainant, being tenant, was allotted and agreed to purchase Flat No. 201 admeasuring area 365.98 Sq.ft and 202 admeasuring area 358.77 Sq.ft in the newly constructed building after surrendering there old Room No.4 admeasuring 383.29 Sq.Ft area and Room no.5 admeasuring 385.44 Sq.ft. Accordingly, the Complainant executed two separate registered Agreements for Sale dated 14.08.2014 with the Opposite Party. As per the said Agreements, the Complainant agreed to purchase Flat No. 201 admeasuring area 365.98 Sq.ft. for a consideration of Rs. 4,39,176/- and Flat No. 202 admeasuring area 358.77 sq.ft. for a consideration of Rs. 4,30,524/-, aggregating to Rs.08,69,700/-, which amount was fully paid by the Complainant to the Opposite Party. The Complainant conte

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