ADDITIONAL BENCH BEFORE THE TELANGANA STATE CONSUMER DISPUTES REDRESSAL COMMISSION: HYDERABAD.

C.C.No.142 OF 2018 Between:

Mr. Dovuluri Sri Rama Krishna, S/o. D. Rama Mohan Rao, Aged about: 58 years, Occ: Civil Engineer, R/o. H.No. Flat No. 207, Block-A, Manasa BHEL Executive Towers, Visweshwara Nagar Colony, Madinaguda, Hyderabad - 500049.

2. Smt. Dovuluri Sucharitha, W/o. Dovuluri Sree Rama Krishna, Aged about 55 years, Occ: Housewife, R/o. H.No. Flat No. 207, Block A, Manasa BHEL Executive Towers, Visweshwara Nagar Colony, Madinaguda, Hyderabad - 500049.

.....Complainants And

1. SIMS Hospital, Rep by its Authorized Representative, Near Gulmohar Park Junction, Serlingampally. Rangareddy-500019.

2. M/s. Cyberabad Citizens Health Services Pvt. Ltd., Rep by its Authorized Representative, Door No.1100/1/CCH, Nallagandla Village, Serilingampally Mandal, Rangareddy-500019, Telangana, India.

…..Opposite Parties Counsel for the Complainants : M/s. D. Narendar Naik Counsel for the Opposite Party No.1 : Set-Exparte Counsel for the Opposite Party No.2 : M/s. A. Srinath QUORUM: HON’BLE SRI KOLLA RANGA RAO- PRESIDING OFFICER-

MEMBER - (JUDICIAL)

HON’BLE SRI V.V.SESHUBABU, MEMBER (JUDICIAL)

TUESDAY, THE SIXTEENTH DAY OF MARCH TWO THOUSAND TWENTY SIX (PER HON’BLE SRI V.V.SESHUBABU, MEMBER-JUDICIAL)

1. The complaint is filed U/s.17 of Consumer Protection Act, 1986, seeking directions against to Opposite Parties to pay compensation of Rs.75,00,000/- with interest @18% per annum from 24.11.2016 till realization and for costs of Rs.25,000/-.

2. The brief averments of the complaint are that the Complainants are the parents of Ms. Dovuluri Punya Shruthi, age 25 years (hereinafter will be called as patient) who was an employee in HDFC Bank; that on 15.11.2026 as the patient was suffering with fever, taken to the Opposite Party No.1 hospital by the Complainant No.1 as an outpatient and after treatment returned to the home; that on 17.11.2016 the patient had the symptoms of vomitings and motions and again taken to the same hospital; that Opposite Party No.1 started treatment for multiple assumed ailments without proper medical examination; that no blood sample was taken during the treatment; that blood samples were taken only after Complainant No.2 enquired about the same; that the Doctors were unable to diagnosis the ailment accurately; that at the time of admission patient was able to talk, but on 18.11.2026 the parents found no improvement in the patient, but situation became worse; that the Opposite Party No.1 on enquiry made by the parents informed that they have no sufficient expertise to treat and handed over a referral letter for better treatment.

3. The other averments of the complaint are that the patient was shifted to Opposite Party No.2 on 18.11.2016 at 8:30 AM and Dr. Sandeep suspected the condition due to a brain fever, but no treatment was started till 3:00 PM; that only IV fluids were given; that the Doctors have neglected and refused to look into the previous medical records of Opposite Party No.1 hospital; that at 4:30 PM patient was shifted to MICU with suspicion of post viral encephalitis which is an inflammation of the brain is there, but can be caused by different viruses; that no glycemic control drugs were given though sugar levels were rising; that on 19.11.2016 midnight at 1:00 AM informed the Complainants, seeking permission to keep the patient on ventilator and rushed to the hospital from their house; that to their shock patient was removed from ventilator and Doctor informed that, the patient was out of danger, but the patient continued to be in MICU; that after 24 hours of the diagnosis for acute disseminated encephalitis, started giving steroids, but even on 19.11.2016 no sugar control medicines were administered; that on the same day night, patient suffered cardiac arrest resulting increased heart beat and blood pressure; that the first Doctor came to see her after cardiac arrest was only on 20.11.2016 at 11:00 AM and the Docto