IN THE DELHI STATE CONSUMER DISPUTES REDRESSAL COMMISSION Date of Admission: 08.05.2012 Date of hearing: 27.02.2026 Date of Decision: 21.04.2026 COMPLAINT CASE NO. 164/12 IN THE MATTER OF RAMESH KUMAR SIHAN HANS, (ALIAS RAMESH KUMAR) (SINCE DECEASED)

S/O LATE KHUBI RAM, R/O 108. DASGHARA VILLAGE, NEAR MAIN PARK, PO. PUSA, I.A.R.I., PUSA, NEW DELHI-110012.

THROUGH ITS LEGAL HEIRS –

(I) MS. KITAB RANI SIHAN HANS ( Wife of deceased Complainant)

(II) SANATAN KUMAR SIHAN HANS (Son of deceased Complainant)

(III) HANS KITAB SIHAN HANS (Son of deceased complainant)

All resident of –

108, Dasghara Village, Near Main Park, P.O. Pusa, I.A.R.I. Pusa, New Delhi – 110012 (Through: Mr. Suneet Bhardwaj & Shaheen Parveen, Advocates)

…Complainant VERSUS

1. GOYAL EYE INSTITUTE, PATEL NAGAR

2. DR. PAWAN GOYAL, 3. DR. LALIT, ALL AT:

1/10, GOYAL EYE INSTITUTE, EAST PATEL NAGAR, NEW DELHI-110008. (Through: Mr. Deepak Khosla & Anuroop P.S., Advocates)

… Opposite Parties CORAM:

HON’BLE JUSTICE SANGITA DHINGRA SEHGAL, (PRESIDENT)

HON’BLE MS. PINKI, MEMBER (JUDICIAL)

Present: Mr. Manoj Pandey, counsel for complainant (Mob. 8287410691)

along with complainant in person Mr. Humayun Khan, counsel for the opposite party (Mob.

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