BEFORE THE STATE CONSUMER DISPUTES REDRESSAL COMMISSION AT PUDUCHERRY Dated this the 22^nd day of April 2026 FIRST APPEAL No.11/2025 Johnson Controls-Hitachi Air Conditioning India Ltd., Through Authorised Representative, Office at 9^th Floor, Abhijeet-I, Mithakhali Road, Ahamedabad, Gujarat-380 006.

... Appellant/ Opposite Party Vs

1. P.N.SAMY INN, Rep. by its Proprietor Thiru.P.Narayanasamy, No.135, 100 Feet Road, ECR Mudaliarpet, Near RTO Office, Pondicherry. ..Respondent/Complainant

2. Comfort Air Tech, Plot No.84A, Door No.1, Fifth Cross (East)

Dr.Radhakrishnan Nagar,Moolakulam, Pondicherry-605 010. ..Respondent/Opposite Party No.3 (On appeal against the order passed by the District Consumer Disputes Redressal Commission, Puducherry in CC No.16/2023 dated 25.04.2025)

P.N.SAMY INN, Rep. by its Proprietor Thiru.P.Narayanasamy, No.135, 100 Feet Road, ECR Mudaliarpet, Near RTO Office, Pondicherry … Complainant Vs

1. Hitachi Make Air Conditioning System Hitachi Complex, Karan Nagar Kadi, Dist. Mehsana -384 440.

Gujarat, India.

2. Johnson Controls-Hitachi Air Conditioning (India) Ltd., No.180, 5th Floor Capital Tower, Kodambakkam High Road, Nungampakkam, Chennai-600 034.

3. Comfort Air Tech, P