STATE CONSUMER DISPUTES REDRESSAL COMMISSION, PUNJAB, CHANDIGARH.

Date of institution : 13.05.2024 Reserved on : 30.03.2026 Date of Decision : 22.04.2026

1. The General Manager, Northern Railway, Baroda House, New Delhi through Authorized Representative namely Navika w/o Sh.Gaurav Johri posted as Senior Commercial Manager, Claims, Northern Railways, New Delhi.

2. Union of India, Ministry of Railways, New Delhi through Authorized representative, Senior Commercial Manager i.e. Navika w/o Sh.Gaurav Johri, SCM, claims, Northern Railways, New Dehi vide order No.E(G)82 LL2-2(B) dated 20.04.2001 passed by Government of India.

3. The General Manager, Eastern Railways, Head Quarter Fairley Place, Kolkata through Authorized Representative, Senior Commercial Manager i.e. Navika w/o Sh.Gaurav Johri, SCM, Claims, Northern Railways, New Delhi (vide letter dated 18.04.2024 whereby Authorization has been granted to Northern Railways to file Appeal).

….Appellants/Opposite Parties.

Versus Harbhajan Singh Sandhu s/o S.Variam Singh r/o Sandhu Niwas, Tarn Taran Road, Chatiwind More Village Guruwali, Amritsar.

….…Respondent/Complainant.

First Appeal under Section 41 of the Consumer Protection Act, 2019 against