IN THE DELHI STATE CONSUMER DISPUTES REDRESSAL COMMISSION Date of Institution: 11.03.2024 Date of Hearing: 16.12.2025 Date of Decision: 30.04.2026 FIRST APPEAL NO.-174/2024 IN THE MATTER OF STAR HEALTH AND ALLIED INSURANCE COMPANY LIMITED THROUGH ITS SENIOR MANAGER, ST

1 FLOOR, HIMALAYA HOUSE, 23, KASTURBA GANDHI MARG, CONNAUGHT PLACE NEW DELHI - 110001 (Through: Mr. Abhishek Nanda, Advocate)

...APPELLANT VERSUS MAHENDER B 10, J.J. COLONY, SEC – 15, BHARAT VIHAR, KAKROLA, NEW DELHI - 110078 (Mr. Shripal, AR for Respondent)

…RESPONDENT CORAM:

HON’BLE JUSTICE SANGITA DHINGRA SEHGAL (PRESIDENT)

HON’BLE MS. BIMLA KUMARI, MEMBER (FEMALE) Present: Ms. Yashika Singh, Counsel for the appellant appeared through VC Mr. Shripal, Counsel for the respondent (Enrl. No. D/11332/24, Mobile: 9213147616, Email:

vevsshv@gmail.com)

PER: HON’BLE JUSTICE SANGITA DHINGRA SEHGAL, PRESIDENT JUDGMENT

1. The facts of the case as per the District Commission record are as under:

“2. Briefly stated the facts of the case are that the complainant had taken a on line health insurance policy bearing no. P/160000/01/2019/004550 dated 02.03.2019 from opposite party. The said policy was valid from 02.03.2019 to 01.03.2020 for