IN THE DELHI STATE CONSUMER DISPUTES REDRESSAL COMMISSION Date of Institution: 05.04.2024 Date of Hearing: 16.12.2025 Date of Decision: 30.04.2026 FIRST APPEAL NO. 245/2024 IN THE MATTER OF BAJAJ ALLIANZ GENERAL INSURANCE COMPANY LTD., th

12 FLOOR, DR. GOPAL DASS BHAWAN, 28, BARAKHAMBA ROAD, CONNAUGHT PLACE, NEW DELHI - 110001 (Through: Mr. Amit Kumar Maihan, Advocate)

...APPELLANT VERSUS POOJA KUMARI RZ-65, NAND VIHAR, KAKAROLA, NEW DELHI - 110078 (Through: Mr. Shripal, Advocate)

…RESPONDENT CORAM:

HON’BLE JUSTICE SANGITA DHINGRA SEHGAL (PRESIDENT)

HON’BLE MS. BIMLA KUMARI, MEMBER (FEMALE)

Present: Ms. Binny Sethi, counsel for the Appellant.

Mr. Shripal, counsel for the Respondent PER: HON’BLE JUSTICE SANGITA DHINGRA SEHGAL,PRESIDENT

JUDGMENT

1. The facts of the case as per District Commission record are as under:

“1. The present complaint has been filed under Section 35 read with 36 of the Consumer Protection Act, 2019 (in short CP Act) read with Rule 7 of the Consumer Protection (Consumer Commission Procedure) Regulation, 2020 against Opposite Party (in short OP)

alleging deficiency of services.

2. Briefly stated the facts of the case are that the complainant had taken a on line health ins