IN THE DELHI STATE CONSUMER DISPUTES REDRESSAL COMMISSION Date of Institution: 24.07.2023 Date of hearing:16.12.2025 Date of Decision: 30.04.2026 FIRST APPEAL NO.- 344/2023 IN THE MATTER OF BAJAJ ALLIANZ GIC LTD.

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7 FLOOR, DLF TOWER 15.

SHIVAJI MARG.

NEW DELHI-110015 (Through: Mr. Amit Kumar Maihan, Advocate)

……Appellant VERSUS SMT. RAJNI W/O SH. JITENDER RZ-65, NAND VIHAR, KAKROLA, DELHI-110078 (Through: Mr. Shripal, Advocate)

…Respondent CORAM:

HON’BLE JUSTICE SANGITA DHINGRA SEHGAL (PRESIDENT)

HON’BLE MS. BIMLA KUMARI, MEMBER (FEMALE)

Present: Ms. Binny Sethi, Counsel for the appellant (Enrl.No. D/40/2025, Mobile: 9968017751, Email: binnysethi87@gmail.com)

Mr. Shripal, Counsel for the respondent Mobile: 9213147616, (Enrl. No.D/11332/24)

Email:vevsshv@gmail.com PER :HON’BLE JUSTICE SANGITA DHINGRA SEHGAL, PRESIDENT JUDGMENT

1. The facts of the case as per the District Commission record are as under:

“The present complaint has been filed under the Consumer Protection Act (in short CP Act) against Opposite Parties (in short OP) alleging deficiency of services.

2. Briefly stated facts of the case are that the complainant had taken a Health Medical Claim Policy bearing No.OG-1101-8429-00000619 d