BAJAIN THE DELHI STATE CONSUMER DISPUTES REDRESSAL COMMISSION Date of Institution: 12.11.2024 Date of Hearing: 16.12.2025 Date of Decision: 30.04.2026 FIRST APPEAL NO. 762/2024 IN THE MATTER OF BAJAJ ALLIANZ GENERAL INSURANCE COMPANY LTD., th BLOCK No. – 4, 7 FLOOR, DLF TOWER, 15, SHIVAJI MARG, NEW DELHI - 110081 (Through: Mr. Amit Kumar Maihan, Advocate)

...APPELLANT VERSUS SMT. SHAKUNTALA H. NO. – 285, KAKROLA, NEW DELHI – 110078 (Through: Mr. Shripal, Advocate)

…RESPONDENT CORAM:

HON’BLE JUSTICE SANGITA DHINGRA SEHGAL (PRESIDENT)

HON’BLE MS. BIMLA KUMARI, MEMBER (FEMALE)

Present: Ms. Binny Sethi, Counsel for the appellant Mr. Shripal, Counsel for the respondent PER :HON’BLE JUSTICE SANGITA DHINGRA SEHGAL, PRESIDENT JUDGMENT

1. The facts of the case as per the District Commission record are as under:

“1. The present complaint has been filed under Section 35 read with Section 36 of the Consumer Protection Act, 2019 (in short CP Act) and Rule 7 of the Consumer Protection (Consumer Commission Procedure) Regulation, 2020 against Opposite Party (in short OP)

alleging deficiency of services

2. Briefly stated the facts of the case are that the complainant had taken a on line health insurance pol