STATE CONSUMER DISPUTES REDRESSAL COMMISSION WEST BENGAL CONSUMER COMPLAINT NO. SC/19/CC/1018/2019 M/s. R.R.K. Enterprise PRESENT ADDRESS - Rep. by Sk. Rabiyal Ali, Vill. Ramchandrapur(Palpara), Anulia, Amta, Howrah -711 401.,WEST BENGAL.

.......Complainant(s)

Versus Axis Bank Ltd. & Another PRESENT ADDRESS - Bagnan Br., rep. by Br. Manager, O.T. Road, Bagnan, Howrah -711

303.,WEST BENGAL.

Tata AIG Insurance Co. Ltd.

PRESENT ADDRESS - 2nd Floor, Constantia Building, 11, Dr. U.N. Brahmachari Road, Kolkata -

700 017.,WEST BENGAL.

.......Opposite Party(s)

BEFORE:

HON'BLE MR. RAJES GUHA RAY , JUDICIAL MEMBER HON'BLE MR. SANTANU SAHA , MEMBER FOR THE COMPLAINANT:

M/s. R.R.K. Enterprise, Mr. Bappadytta Mali, Mr. Chiranjib Bhattacharyya (Advocate)

FOR THE OPPOSITE PARTY:

Axis Bank Ltd. & Another, Ms. Soni Ojha. (Advocate)

Tata AIG Insurance Co. Ltd., Mr. Debasish Nath. Ms. Debjani Banerjee. (Advocate)

DATED: 11/05/2026

ORDER

Hon’ble Mr. Santanu Saha, Member I. Genesis The present complaint under the Consumer Protection Act, 1986 has been instituted by the complainant, M/s R.R.K Enterprise, alleging deficiency in service, negligence and unfair conduct on the part of Opposite Party No.1, Axis Bank Ltd., a