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FA/12/2021 D.O.D.: 24.11.2023
DR.RUPA SALWAN VS UCO BANK AND ANR
DISMISSED
PAGE 1 OF 18
IN THE DELHI STATE CONSUMER DISPUTES
REDRESSAL COMMISSION
Date of Institution: 16.02.2021
Date of hearing: 02.05.2023
Date of Decision: 24.11.2023
FIRST APPEAL NO.-12/2021
IN THE MATTER OF
DR. ROOPA SALWAN
W/O MR. SUSHIL DUTT SALWAN,
47, PUSA ROAD, NEW DELHI-110005
(Through: Mr. Arun Garg, Advocate)
…Appellant
VERSUS
1.UCO BANK
HAVING ITS REGISTERED OFFICE AT
PARLIAMENT STREET
CONNAUGHT PLACE, NEW DELHI
THROUGH ITS EXECUTIVE DIRECTOR
2.THE SENIOR MANAGER
UCO BANK
30/29, EAST PATEL NAGAR
NEW DELHI-110008
(Through: Mr. Deepak Kumar Jena, Advocate)
…Respondent
FA/12/2021 D.O.D.: 24.11.2023
DR.RUPA SALWAN VS UCO BANK AND ANR
DISMISSED
PAGE 2 OF 18
CORAM:
HON’BLE
JUSTICE
SANGITA
DHINGRA
SEHGAL
(PRESIDENT)
HON’BLE MS. PINKI, MEMBER (JUDICIAL)
HO’BLE MR. J.P. AGRAWAL, MEMBER (GENERAL)
Present: Mr. Arun Garg, Counsel for the Appellant
Mr. Dipak Kumar Jena along with Ms. Ruby Sabal ,
Counsel for the Respondent.
PER: HON’BLE JUSTICE SANGITA DHINGRA SEHGAL,
PRESIDENT
JUDGMENT
1.
The brief facts of the case as per the District Commission record are:
“The complainant has filed the present complaint against
the OPS under section 12 of Consumer Protection Act,
1986. The complainant is a doctor by profession and had
worked at Max Devkidevi Heart and Vascular Institute,
Saket, New Delhi. It is further averred that one Mr. S.K.
Bedi was working as Office Manager with the
Complainant's husband who is practicing Advocate. As
complainant and her husband had extremely busy schedule
due to professional commitment, said Mr. S.K. Bedi took
advantage of the situation and planned a conspiracy in
connivance with bank officials of OP. The complainant's
average income in January 2005 was approximately Rs.
1,00,000/- per month which was increased to Rs.
1,50,000/- per month with effect from January, 2006. In
FA/12/2021 D.O.D.: 24.11.2023
DR.RUPA SALWAN VS UCO BANK AND ANR
DISMISSED
PAGE 3 OF 18
January 2007 the complainant was shocked to note that a
cheque of Rs. 20,000/- issued by her to a private party was
dishonoured. The person to whom the cheque was issued
visited her office and humiliated. There upon the
complainant called up the bank to know the balance and
again she was shocked to know that balance of Rs. 1443/-
only whereas a minimum deposit of Rs. 1,50,000/- every
month was made in her account since January 2006 and
usually she used to draw Rs. 40,000/- per month. In the
bank the Senior Manager of OP Mr Mann took out certain
cheques for the month of January, 2005 and complainant
was shocked to see that her signature has been forged on
the cheques wet 21.02.2008. On further Verification of
every cheque January 2008 to December 2006 except the
cheque for August and the signature of the complainant
was forged and a total sum of ** 668,000 was withdrawn
from her saving account with the convance of bank official
who permitted Mr. S.K. Bedi to illegally withdraw money
from her account by forging her signature on cheques. it
has been further averred by the complainant that her
cheque books were lying with said Mr. S.K. Bedi. He also
made a complaint to SHO. Karol Bagh on 04.01.2007 upon
which FIR No. 32/2007 was registered Since nothing was
done by the OP's they were with legal notice for refund o
