ADDITIONAL BENCH

STATE CONSUMER DISPUTES REDRESSAL COMMISSION,

PUNJAB, CHANDIGARH

First Appeal No.194 of 2021

Date of Institution : 02.06.2021

Date of Reserve : 24.08.2022

Date of Decision : 07.09.2022

Arora Registration Service, through its sole proprietor Kamal

Kishore Arora Advocate, E-407, Ranjit Avenue, Amritsar, Amritsar-

143001 (Pb.)

….Appellant/Complainant

Versus

1. Courier Hub-M/s Bhavya Enterprises, Shop No.3, National

Shopping Complex, Amritsar, Mob. No.98149-43385.

2. Overnite Express Ltd., Overnite House, 11099-C, East Park

Road, New Delhi-110005, Tel.+91-11-23510131, Fax:+91-11-

23516164 / 23634985, Email : oel@overnite-mail.com

3. M/s FedEx, Through : FedEx Authorized ShipCenter, Nation

Complex, Hide Market, Ranbagh, Amritsar-143001 (Pb.)

Alternatively through: FedEx World Service Centre Khasra

No.37/7/2,8,13min, Khankot Village, Amritsar-143501 (Pb.), Tele

No.0183-2580082

…..Proforma-parties/opposite parties No.1 to 3

4. The Registrar of Trade Marks, Boudhik Sampada Bhavan,

Antop Hill, S.M.Road, Mumbai-400037, through their Head /

Officer Sh.Shakti Dhar Ojha alias Sh.S.D.Ojha Tele No.:022-

24132735, 24123322, Email : cdoffice-mh@nic.in

……..Respondents/Opposite party No.4

First

Appeal

under

Section

73

of

the

Consumer Protection Act, 2019 against the

order

dated

20.04.2021

of

the

District

Consumer Disputes Redressal Forum (now

‘Commission’), Amritsar.

First Appeal No 194 of 2021

2

Quorum:-

Mr.Harinderpal Singh Mahal, Presiding Judicial Member

Present:-

For the appellant : Sh.Gaurav Arora, Advocate

For respondent No.1,2&4: Ex-parte

For respondent No.3 : Sh.Abhinav Punj, Advocate

HARINDERPAL SINGH MAHAL, PRESIDING JUDICIAL MEMBER

This

appeal

has

been

preferred

by

the

appellant/Complainant-Arora Registration Service against the order

dated 20.04.2021 passed by the District Consumer Disputes

Redressal Forum (now ‘Commission’), Amritsar, whereby the

application filed by the appellant/complainant was dismissed.

2. In short, the facts of the case are that the complainant-firm

deals in providing various and different varieties of legal services,

such as help assistance and service for contesting / prosecuting for

numerous varieties of legal rights of the people and other legal help

throughout the country since 1979. The clerk of the complainant

booked one courier with opposite party No.1 to deliver to opposite

party No.4 on 23.07.2018, vide Ex.C-1, on the assurance that the

courier will be delivered on the next date i.e. 24.07.2018. It was

also informed that the complainant can also track the parcel

through

internet

website

of

FedEx

through

consignment

No.1609853313. On 24.07.2018, when the complainant tried to

know the progress of the consignment he could not find it on FedEx

website, thereafter he approached opposite party No.1 who

informed him that his consignment was booked with one Overnite

company i.e. opposite party No.2 and assured that the

First Appeal No 194 of 2021

3

consignment will be delivered by 24.07.2018. But still the courier

was not delivered. The complainant again approached opposite

party No.1, who informed that due to some reasons, the courier

was not delivered and assured to deliver the same on 25.07.2022

and finally the consignment was delivered on 26.07.2018 and the

complainant was informed that status on the internet was not

updated and that consignment has been delivered and internet

status will be duly updated confirming the delivery of the same. The

complainant waited for opposite party No.4 to issue receipt of the

documents contained in the consignment as they are bound to

issue the official receipt immediately after delivery but the receipt

was not issued by opposite party No.4. Thereafter, the complainant

sought ‘proof of delivery’ from opposite parties No.1 & 2 confirming

the delivery of consignment on 26.07.2018, who a

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