Appeal Nos.:

FA/23/90 &

FA/23/131

Raj Verma Vs. Branch Manager, Shriram General Insurance Co. Ltd. & Anr.

&.

Branch Manager, Shriram General Insurance Co. Ltd. & Anr. Vs. Raj Verma

Date of

Pronouncement:

21/11/2023

Appeal No. FA/23/90 Partly Allowed & FA/23/131 Dismissed

Page 1 of 14

AFR / NAFR

CHHATTISGARH STATE

CONSUMER DISPUTES REDRESSAL COMMISSION

PANDRI, RAIPUR

APPEAL No.- FA/23/90

Date of Institution: 18/07/2023

Date of Final Hearing: 02/11/2023

Date of Pronouncement: 21/11/2023

IN THE MATTER OF :

Raj Verma

S/o. Shri Ishwari Verma,

R/o. Vill. Baajguda, P.S. & Tah. Sahaspur Lohara,

Dist. KABIRDHAM (C.G.)

… Appellant.

Through: Shri R.K. Bhawnani, Advocate

Vs.

1. Branch Manager, Shriram General Insurance Company Limited,

Branch: Kawardha, Address: Raipur Road, Near Siddhivinayak Plaza,

Kawardha, P.S. & Tah. Kawardha,

Dist. KABIRDHAM (C.G.)

… Respondent No.1.

2. The Manager, Shriram General Insurance Company Limited,

Regd. Address: E & EPIP, Sitapur Industrial Area,

JAIPUR (RAJASTHAN)

… Respondent No.2.

Both Through: Shri Deepesh Kumar Thawait, Advocate

APPEAL No.- FA/23/131

Date of Institution: 25/08/2023

Date of Final Hearing: 02/11/2023

Date of Pronouncement: 21/11/2023

IN THE MATTER OF :

1. Branch Manager, Shriram General Insurance Company Limited,

Branch: Kawardha, Address: Raipur Road, Near Siddhivinayak Plaza,

Kawardha, P.S. & Tah. Kawardha,

Dist. KABIRDHAM (C.G.)

… Appellant No.1.

2. The Manager, Shriram General Insurance Company Limited,

Regd. Office: E & EPIP, Sitapur Industrial Area,

JAIPUR (RAJASTHAN)

… Appellant No.2.

Through: Branch Manager,

Shriram General Insurance Company Limited,

4^th Floor, Maruti Heights, Near R.K. Mall, G.E. Road, Raipur,

Dist. RAIPUR (C.G.) – 492 009

Both Through: Shri Deepesh Kumar Thawait, Advocate

Vs.

Raj Verma

S/o. Shri Ishwari Verma,

R/o. Vill. Baajguda, P.S. & Tah. Sahaspur Lohara,

Dist. KABIRDHAM (C.G.)

… Respondent.

Through: Shri R.K. Bhawnani, Advocate

CORAM: -

HON’BLE SHRI JUSTICE GAUTAM CHOURDIYA, PRESIDENT

HON’BLE SHRI PRAMOD KUMAR VARMA, MEMBER

PRESENT: -

Shri R.K. Bhawnani, Advocate for Raj Verma.

Shri Deepesh Kumar Thawait, Advocate for Shriram General Insurance

Company Ltd.

Appeal Nos.:

FA/23/90 &

FA/23/131

Raj Verma Vs. Branch Manager, Shriram General Insurance Co. Ltd. & Anr.

&.

Branch Manager, Shriram General Insurance Co. Ltd. & Anr. Vs. Raj Verma

Date of

Pronouncement:

21/11/2023

Appeal No. FA/23/90 Partly Allowed & FA/23/131 Dismissed

Page 2 of 14

JUDGEMENT

PER: - JUSTICE GAUTAM CHOURDIYA, PRESIDENT

This order will govern disposal of Appeal Nos.FA/23/90 &

FA/23/131 as both these appeals, under section 41 of the Consumer

Protection Act, 2019 (hereinafter called “the Act” for short) filed by the

complainant and the opposite parties respectively in Complaint Case

No.CC/2021/17, have arisen out of the same impugned order dated

13.06.2023 passed by District Consumer Disputes Redressal Commission,

Kabirdham (C.G.) (hereinafter referred as “District Commission” for

short) whereby the complaint was partly allowed and the opposite parties

/ Shriram General Insurance Co. Ltd. were jointly and severally directed

to pay the complainant Rs.7,64,885/- (Rupees Seven Lacs Sixty Four

Thousand Eight Hundred & Eighty Five) against his insurance claim,

compensation for mental agony Rs.25,000/- (Twenty Five Thousand) and

cost of litigation Rs.3,000/- (Three Thousand). The above entire amount

was directed to be paid along with interest @ 6% p.a. from 18.10.2019 i.e.

the date of repudiation of claim till the date of payment, within 45 days

from the date of order failing which the amount was directed to be paid

with interest @ 9% p.a. from 18.10.2019 till the date of payment. Feeling

aggrieved the insurance company / opposite parties have challenged the

impugned order whereas the complainant has come up before us for

award of IDV of the insured vehicle and for enhancement of

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