KERALA STATE CONSUMER DISPUTES REDRESSAL COMMISSION,

VAZHUTHACAUD, THIRUVANANTHAPURAM

APPEAL No. 728/2018

JUDGMENT DATED: 07.12.2022

(Against the Order in C.C.278/2017 of CDRF, Malappuram)

PRESENT:

APPELLANT:

Dilsad K.K., Kallangattukuzhiyil House, Puthur Post, Kottakkal, Malappuram.

                                  (Party in person)

        Vs.

RESPONDENTS:

1. Manager, Jet Airways (India) Ltd., Siroya Centre, Sahar Airport Road, Andheri(East), Mumbai-400 099.

2. Manager, Jet Airways, BAB Chambers, Ground Floor, M.G. Road, Opp: Cochin Shipyard, Atlantis Junction, Kochi-682 01.

3. Jet Airways, Kozhikode International Airport, Karipur P.O.

              (By Advs. Shyam Padman & S. Reghukumar)

                                                          JUDGMENT

SMT.BEENA KUMARY. A :MEMBER

The appellant in this appeal is the complainant in C.C. No.278/2017 of the Consumer Disputes Redressal Forum, Malappuram (District Forum for short).  The respondents are the opposite parties.  The District Forum dismissed the complaint on the ground that there was no territorial jurisdiction to entertain the complaint before the District Forum.  Against the impugned order the complainant has filed this appeal. 

2.  Brief facts of the case are as follows: 

Complainant and his wife and children had taken tickets for journey from Delhi to Cochin on 05.07.2017 at 3.45 pm.  The tickets were booked by the complainant on 14.06.2017.  Complainant and his family reached the airport at 2.45 pm on the date of journey and boarding pass was taken therefrom.  When they were proceeding for security checking an employee of the opposite party named Jobby approached complainant and his family and started to explain the benefit of privilege card.  Then the privilege card in the name of wife of the complainant was issued at 15.01 and that of complainant at 15.07.  Then complainant proceeded for security checking.  The luggage of the complainant had already been forwarded after security check up at 3.20 pm.  Then complainant and his family proceeded to the aircraft.  On the way they were prevented by the officials stating that they were late.  Though complainant and his family members requested to permit them to board the flight, the officials of the opposite party neglected their plea.  The complainant and his family had reached the flight 15 minutes prior to its departure.  Still, they were not permitted to travel.  The next flight was at 6.30 am on the next day and that was from Delhi to Trivandrum.  Till that time complainant and his family waited in the airport suffering much.  Meanwhile, when complainant made an oral complaint at the office of the opposite party, they recorded ‘reported 03.42’.  But really the complainant had taken boarding pass at 2.45 p.m. Security check up was done after taking boarding pass.  On enquiry complainant came to know that the opposite party sold away the seats of the complainant and his family on an exorbitant amount.  Prevention of complainant and his family from travelling in the flight without any sufficient reason amounts to deficiency in service of opposite par