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NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION
NEW DELHI
 
CONSUMER CASE NO. 529 OF 2014
 
1. VINOD KUMAR DHANDA
S/o. Late Mr. Om Prakash Dhanda, A-2/10, Safdarjung Enclave,
New Delhi - 110 029.
...........Complainant(s)
Versus 
1. BATRA HOSPITAL & MEDICAL RESEARCH CENTRE & 2 ORS.
1, Tughlakabad Institutional Area, Mehrauli Badarpur Road,
New Delh - 110 062.
2. Dr. Vipul Sud
Surgeon, Senior Consultant Plastic Surgery, Batra Hospital & Medical Research Centre, 1, Tughlakabad Institutional Area, Mehrauli Badarpur Road,
New Delhi - 110 062.
3. Dr. Vipul Sud
E-41, First Floor, Greater Kailash Enclave Part - II,
New Delhi - 110 048.
4. United India Insurance Company Ltd.,
30, 31, Jeevan Vikas Building 4th Floor, Asaf Ali Road,
New Delhi
5. National Insurance Company Ltd.,
12, Community Centre, 1st and 2nd Floor, East of Kailash,
New Delhi -110065.
...........Opp.Party(s)

BEFORE: 
 HON'BLE MR. JUSTICE R.K. AGRAWAL,PRESIDENT
 HON'BLE DR. S.M. KANTIKAR,MEMBER

For the Complainant :
For the Opp.Party :

Dated : 09 Feb 2021
ORDER

APPEARED AT THE TIME OF ARGUMENTS              

For Complainant

:

Mr. Kshitij Sharda, Advocate

For OPs No. 1 to 3

:

Mr. Bipin K. Dwivedi, Advocate

Mr. Balwant Choubey, Advocate

For OP No. 4

:

Mr. Maibam N. Singh, Advocate

For OP No. 5

:

Mr. A. K. Prasad, Proxy Counsel

for Dr. Sushil Gupta, Advocate

PRONOUNCED ON: 9th February 2021

ORDER

PER DR. S. M. KANTIKAR, MEMBER

          The instant Consumer Complaint has been filed by Vinod Kumar Dhanda, the Complainant under Section 21(a)(i) of the Consumer Protection Act, 1986 for alleged medical negligence causing death of his mother during treatment at Batra Hospital and Medical Research Centre, New Delhi (hereinafter referred to as the “Batra Hospital – the Opposite Party No. 1”) and the treating doctor – Dr. Vipul Sud, Surgeon (hereinafter referred to as the Opposite Party No. 2), who was the Medical Director of the Opposite Party No. 1 Hospital and Senior Consultant Plastic Surgeon. (In the Memo of Parties, the Complainant has made Dr. Vipul Sud as Opposite Parties Nos. 2 and 3 for different addresses. However, for convenience we refer Dr. Vipul Sud as the Opposite Party No. 2.)

2.      The brief facts are that the Complainant’s mother Smt. Balwant Rani Dhanda (hereinafter referred to as the “patient”) developed a Sacral bedsore and consulted Dr. Vipul Sud, the Opposite Party No. 2 at the Opposite Party No. 1 Hospital, who advised debridement surgery. He assured that the surgery would be in single setup and the patient would be discharged within five days. The patient got admitted in the Opposite Party No. 1 Hospital on 24.11.2012 and on the same day and again on 27.11.2012 got operated by the Opposite Party No. 2. Unfortunately, on 28.11.2012 in the early morning, the patient passed away. It was alleged that the Opposite Party No. 2 treated the patient casually and failed to provide standard care in the Hospital. The Cardiologist clearance was not taken before both the surgeries. According to the Complainant, at the time of admission, the patient disclosed that she was allergic to Ofloxacin, but from the date of admission, Ofloxacin was administered in the hospital on multiple occasions. The patient also disclosed her past history of Atrial Fibrillation (hereinafter referred to as the “AF”) and thromboembolism, for the same she was taking drug Dilezem 120 mg and Acitrom 1mg (blood thinner) once a day as prescribed by her Cardiologist. It was alleged that the dose of Dilazim was reduced to 30 mg twice daily, therefore, AF worsened during both the successive surgeries. The patient became unstable and her pulse rate was 150 / min, but the treating doctor did not give medicine Cordarone 100mg to reduce the pulse rate below 100 / min. It was further alleged that after the 2nd surgery on 27.11.2012 anticoagulant Acitrom 1 mg was not administered and PT/INR was not checked regularly, therefore the patient developed bluish discoloration of toes. Des

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