1. Two cross-appeals are filed, namely, First Appeals No. 275 of 2007 and F.A.178 of 2008, have been filed by M/s Manipal Hospital Bangalore and Mr. Alfred Benedict and Anr. Opposite Party and Complainant respectively before the Karnataka State Consumer Redressal Commission, Bangalore (hereinafter referred to as the State Commission) challenging the order dated 05.04.2007 of that Commission. Since the facts and the parties in both first appeals are common/similar arising out of the same consumer dispute, it is proposed to dispose of these appeals by one common order by taking the facts from First Appeal No. 275 of 2007. The parties will be referred to in the manner in