1. Heard Mr. A.K. Thakur, counsel for the complainant and Mr. Yogesh Malhotra, counsel for the opposite parties.

2. Suzuki Powertrain India Limited (now merged with Maruti Suzuki India Limited) (the complainant) (hereinafter referred to as the Insured) filed the present complaint, for directing National Insurance Company Limited and others (the Insurer) to pay to the Insured (i) the claim of Rs.25,83,33,948/- under the Insurance Policy, (ii) interest @ 18% per annum from June, 2008 till actual date of payment, (iii) Rs. 50 lakhs as the compensation for mental agony and harassment, (iv) Rs. 50 lakhs as the damages for loss of business and (v) such other or further order as this Commission may deem fit and proper in the circumstance of the case.

3. The facts as stated in the complaint are as follows:-

(a) Suzuki Powertrain India Limited was a public limited company, incorporated under the Companies Act, 1956. The Insured placed various purchase orders to the vendors in Japan, for purchasing capital equipment (machinery) and accessories. After purchasing equipment (machinery) and accessories, these goods were securely packed in 31 consignments and dispatched through vessel “M.V. Nagato”