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NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION
HON'BLE MR. SUBHASH CHANDRA, PRESIDING MEMBER
Mrs. ANJU VINOD SARASWAT – Appellant
Versus
THE MANAGING DIRECTOR, SAHARA PRIME CITY LIMITED – Respondent
| Table of Content |
|---|
| 1. introduction to consumer complaint. (Para 1) |
| 2. details regarding booking and delay in possession. (Para 2 , 3) |
| 3. opposite party's defense against claims. (Para 4 , 5) |
| 4. claim of deficiency in service. (Para 6 , 7) |
| 5. court's examination of opposite party's claims. (Para 8 , 9) |
| 6. court's conclusion on unreasonable delay. (Para 10) |
| 7. final ruling and order. (Para 11 , 12) |
This complaint is filed under section 21 (a) (i) of the Consumer Protection Act, 1986 (hereinafter ‘Act’) alleging deficiency in service and unfair trade practice by M/s Sahara Prime City Limited, Kapoorthala Complex, Aliganj, Lucknow, the opposite party, in respect of an independent semi-detached house booked by the complainants in project ‘Sahara Prime City’, Hardoi Road, Lucknow (in short ‘the project’) promoted and developed by the opposite party.
2. The brief facts of the case are that the complainant had booked an independent, semi-detached house (hereinafter, the ‘Unit’) with the opposite party in the project on 29.07.2011 by paying a booking amount of Rs.5.29.594/-. As per letter dated 29.07.2011 issued by the opposite party, Unit no. S4/12A (Unit Code 061) with unit area 292.81 sq m a
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