2023 Supreme(Online)(NCDRC) 922
NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION
NEW DELHI
CONSUMER CASE NO. 297 OF 2014
1. SMT. DIMPY KHANNA & 2 ORS.,
W/o Shri Aman Khanna, 2949, Ward No. 9,
KHARAR - 140301.
2. AMAN KHANNA S/O LATE SHRI RAVI KHANNA
R/o 2949, Ward No.9 Kharar,
PUNJAB-140301
3. AMIT KHANNA S/O LATE SHRI RAVI KHANNA
...........Complainant(s)
Versus
1. DR. A. S. SOIN & 2 ORS.,
Chief Liver Transplant & Hepatobiliary Surgeon, Chairman, Medanta Institute of Liver Transplantation & Regenerative Medicine, Sector-38,
GURGAON.
2. MEDANTA INSTITUTE OF LIVER TRANSPLANTATION & REGENERATIVE MEDICINE,
Through Dr. A S Soin, Chief Liver Transplant & Hepatobiliary Surgeon, Chairman, Medanta Institute of Liver Transplantation & Regenerative Medicine, Sector-38,
3. MEDANTA THE MEDICITY,
Through its Chairman, Dr. Naresh Trehan, Sector-38,
...........Opp.Party(s)
BEFORE:
 
HON'BLE DR. S.M. KANTIKAR,PRESIDING MEMBER
FOR THE COMPLAINANT :
Dated : 06 June 2023
For the Petitioner: MR. MANIK GARG & VARUN BEDI
For the Respondent: M/S. LAW CHAMBERS OF KAPUR AND TREHAN
ORDER
Appeared at the time of arguments:
For the Complainant : Mr. Varun Bedi, Advocate
with Mr. Aman Khanna, in person
For the Opp.Party : Ms. Shyel Trehan, Advocate
Mr. Rohan Poddar, Advocate
Pronounced on: 06th June 2023
ORDER
Primary liver cancer is the third most common cause of cancer-related deaths worldwide. Despite careful selection for liver transplantation (LT) of patients with hepatocellular carcinoma (HCC), HCC may still recur after LT and is frequently associated with dismal outcome[1].
1. The present Complaint has been filed under Section 21 of the Consumer Protection Act, 1986 (in short, the ‘Act, 1986’) by the Complainants against the Dr. A. S. Soin & Medanta Hospital for the alleged medical negligence causing death of the patient.
2. Mr. Ravi Khanna (since deceased, hereinafter referred to as the ‘patient’), a non-smoker and non-alcoholic person, who was suffering from off and on fever, weakness, loss of weight and appetite, approached Dr. M. Chhabra. After triphasic CT Scan of abdomen and other investigations it was diagnosed as multifocal hepato cellular carcinoma (liver cancer). Therefore, for further treatment, on 05.04.2012, consulted Dr. A. S. Soin (OP-1) at Medanta, the Medicity (OP-3). He confirmed the liver cancer and advised immediate liver transplant. Patient was informed about the standard liver transplant package for Rs. 23,50,000/- + additional applicable expenses. It was alleged that, the OP-1 assured that after liver transplant patient would be able to lead normal life without any complications. Accordingly, patient was told to arrange liver donor. As commercial donor was not available, therefore, his daughter-in-law Dimpy Khanna (Complainant-1) agreed to donate her liver. The OP-1 issued certificate on 01.05.2012 and subsequently, NOC was obtained on 02.05.2012 from Punjab State Authorization Committee under the Transplantation of Human Organs Act, 1994. The approval was subject to Surgeons being doubly sure that no metastasis of HCC are present in the patient’s body at the time of transplant surgery. The patient underwent liver transplant successfully on 04.05.2012 and discharged on 22.05.2012 with follow-up advice. The patient visited OPs on 17.08.2012, underwent blood test, which revealed high AFP value i.e. 4780 as compared to 2120 seen in the report dated 05.04.2012. Thus, it was clearly indicative of presence of cancer cells in the body. After four months in the month of September, 2012 patient’s condition deteriorated. For second opinion he consulted Dr. Manmohan Singh, who advised MRI Dorso Lumbar Spine. The MRI revealed cancer cells spread in the spinal cord of the patient. It came surprise and complete shock to the patient and his attendants, because the OP-1 misled the Complainants that after transplant surgery all cancer cells had been successfully removed from the body. Thus, it was alleged negligence of the OP-1 who never removed the cancer cells, but it spread to spine and subsequently the patient died on 02.04.2013. The Complainant incurred heavy expenses in crores for the treatment, thus being aggrieved, the Complainants – Smt. Dimpy Khanna (daughter-in-law) and two sons of the deceased filed the Consumer Complaint and prayed compensation of Rs. 5 Crores from the OPs jointly and severally along with litigation cost of Rs. 55,000/-.
3. The OPs filed their reply and denied any negligence. They have treated the patient with highest standard of medical care at OP-3. On 07.04.2012, whole body PET – Triphasic CT Scan was performed and confirmed diagnosis of liver cirrhosis with portal hypertension and Multifocal Hepato Celluar Carcinoma (HCC) and multiple metabolic indeterminate nodules in the lung. From the report underlying metastasis in lungs could not be ruled out. The 99m Tc-MDP Bone Scan was conducted on previous day ruled out the definitive evidence of skeleta