This first appeal has been filed by the appellant Arush Kitchen and Bedrooms challenging the order dated 3rd August 2018 passed by the Goa State Consumer Disputes Redressal Commission (in short ‘the State Commission’) in consumer complaint No. 09 of 2017.

2. Brief facts of the case are that the respondents/ Complainants are the owner of a bungalow and awarded a contract to the appellant/OP to undertake a complete and comprehensive renovation of the said bungalow. The work included General, Civil, Electrical, Plumbing and Sanitary, Tiling etc. The quotation of the said work was given by OP as Rs.37,11,000/- dated 03.11.2014. The OP was required to start and complete the renovation work upon the receipt of 35% advance amount of the total estimate and the complainant made the 35% advance payment on different dates via issuing of cheques. The work in the said bungalow was required to be finished by the OP by the end of July 2015. Complainant alleges that though the OP started with some of the proposed works, not only failed to complete them by the end of July 2015 but also failed to maintain quality and standard in respect of the work. Legal notices were also sent by the parties throug