ORDER

DR. SADHNA SHANKER, MEMBER

1.       The instant appeal has been filed under section 19 of the Consumer Protection Act, 1986 (hereinafter referred to as the ‘Act’) in challenge to the Order dated 05.09.2019 of the State Commission in complaint no. 04 of 2011, whereby the complaint was allowed.

2.       Proxy counsel appeared on behalf of the appellants (hereinafter referred to as the ‘bank’) without authority letter and sought a Passover. None appears for the bank after pass over of the matter.

We have heard the learned counsel for the respondents (hereinafter referred to as the ‘complainants’) and perused the record including the State Commission’s impugned Order dated 05.09.2019 and the memorandum of appeal.

Short synopsis filed by the bank is taken to be their final submissions.

3.       The brief facts of the case are that late Prakash Ch. Medhi, father of the complainants no. 1(A), 1(B) and 1(C), and his wife, Smt. Hemmalata Medhi, the complainant no. 2, being account holders, availed the locker facility (Locker No. 1090) from bank in the year 1997 for keeping their valuables. It is alleged that since they wanted to visit their son residing at Toronto, Canada in last part of Ma