The present Appeal has been filed against the order dated 12.12.2014 in complaint no.22/2013 whereby the complaint was allowed.

2. Briefly put, the facts are that the respondent / complainant is a Non Resident Indian as he was a resident of Johannesburg, South Africa and was having a saving account with the Appellant Bank since the year 2005 and customer verification code was also issued. He received a statement of account dated 01.12.2010 for the month of October 2010 and he noticed that 26,000 $ i.e.Rs. 11,70,520/- at the rate of 42.02 was withdrawn from the said account on 04.10.2010 and for that Rs.1000/- was also charged towards service charges. He had taken up the issue with the Appellant and informed that he had never issued any direction relating to the said account and had not withdrawn the said amount. He also received certain documents from Overseas Bank Thailand and then he learnt that money had been transferred after opening an account on the basis of false doc