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2020 Supreme(Online)(NCDRC) 1133

NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION
DR. S.M. KANTIKAR, PRESIDING MEMBER, MR. DINESH SINGH, MEMBER
SMT. SHOBHA AGARWAL – Appellant
Versus
THE ESCORTS HEART INSTITUTE & RESEARCH CENTER LTD. & ORS. – Respondent


Advocates:
For the Complainant:Mr. G. N. Purohit, Sr. Advocate, Mr. Siddharth Gautam, Advocate
For the Opposite Parties:Mr. Sanjeev Puri, Sr. Advocate, Mr. Kamal Kumar, Advocate, Ms. Pragya Puri, Advocate

Table of Content
1. establishment of medical negligence due to the hospital's failure to provide appropriate care. (Para 1 , 2 , 3)
2. arguments presented by both sides regarding standard care and negligence. (Para 4 , 5 , 6)
3. court's examination of standard medical practices and patient care expectations. (Para 8 , 9 , 10 , 11)
4. discussion of the implications of delayed treatment and required duties for medical practitioners. (Para 12 , 13 , 14 , 15)
5. final findings on the established negligence and resulting patient death, leading to court ruling. (Para 16 , 17 , 18 , 19 , 20)
6. decision regarding compensation awarded and reasoning based on negligence. (Para 21 , 22 , 23)

PER DR. S. M. KANTIKAR, PRESIDING MEMBER

In the medical practice there are inherent potential conflicts of interest, which are not necessarily wrong or reprehensible. However, the Cardiologists’ primary obligations in these contexts are to serve the best interests of the patients, above those of groups, institutions, and self-interests. The doctor’s skill, expertise and knowledge is needed to reach the common man. From day today practice it is an issue whether an angioplasty-stent procedure for planned surgical r

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