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2020 Supreme(Online)(NCDRC) 477

NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION
V.K. JAIN, MR.
SUKHDEV SINGH DHILLON & ANR. – Appellant
Versus
DLF HOMES PANCHKULA PRIVATE LIMITED & 2 ORS. – Respondent
Revision Petition No. 1676 of 2019



Advocates:
For the Appellants/Petitioners: Mr. Sumedh Rishi
For the Respondents: Mr. Pravin Bahadur, Mr. Priyash Sharma, Mr. Prabhat Ranjan

Petitioners failed to meet payment obligations under contract, leading to justified forfeiture of their earnest money due to default before the expiration of terms.

Headnote:(A) Consumer Protection Act, 1986 - Section 24A - Limitation period for filing complaint for refund of earnest money - Complainants defaulted on payments despite being contracted - Court held that since the petitioners committed default before the expiration of contract terms, they are not entitled to a refund. (Paras 7-12)

(B) Illiteracy Claim - Petitioners signed application in English - They are presumed to have understood the terms; mere claim of illiteracy rejected. (Paras 8-10)

Facts of the case:
Petitioners booked a residential plot but failed to pay subsequent installments, leading to the forfeiture of funds by the respondents, prompting the petitioners to seek a refund through the District Forum. The complaint was dismissed by the State Commission citing a limitation issue and failure to pay.

Findings of Court:
The petitioners could not claim ignorance of the contractual obligations since all terms were signed, resulting in rightful forfeiture of their payment. No substantive evidence was provided of loss to the respondents that would justify the claim.

Issues: Whether the complaint was barred by limitation and the literacy of the complainants.

Ratio Decidendi: The court found that the mere claim of illiteracy does not discharge contractual obligations and that the limitation set forth under Section 24A applies. The forfeiture of the initial payment was justified due to clear default in payments.

Result: Revision Petition dismissed with no orders as to costs.

Table of Content
1. complaint initiated for refund of booking amount. (Para 1 , 2 , 3)
2. district forum favored complainants; appeal by respondents. (Para 4 , 5 , 6)
3. limitation and literacy status queried. (Para 7 , 8 , 9 , 10 , 11 , 12)
4. forfeiture justified; burden of proof on complainants. (Para 13 , 14 , 15)
JUSTICE V.K.JAIN (ORAL)

The complainants/petitioners booked a residential plot admeasuring 442.52 square yards with the respondent in Panchkula by submitting an application signed by both of them in English. The total price of the plot as per the application was Rs.1,89,39,930/- in addition to some other charges specified in the application. The complainants/ petitioners opted for the installment payment plan. Payment of Rs. 12 lacs was made by them by way of two cheques dated 07.01.2012. There were several printed terms and conditions annexed to the application which were also signed by both the petitioners/complainants on each page. As per class 13 of the terms and conditions forming part of the application, the complainants were to offer position within 24 months of the application subject to timely payment by the complainants/petitioners.

2. The respondents issued a letter dated 03.02.2012 to the complainants, enclosing therewith the booking receipt along with the payment plan. As per the payment plan, a copy of which has been submitted by the learned counsel for the respondents today in the court the second installment of Rs. 19,07,778/- was to be paid by 12th March 2012. Subsequent installments were payable at an interval of 2 months each till seventh installment and thereafter three instalments were to be paid at the interval of 3 months each. The final installment was to be paid on offer of possession.

3. The complainants did not make any payment after they had paid the booking amount of rupees 12 lacs along with the application, thereby committing default in payment even of the second installment of Rs.19,07,778/- which was payable on 12.03.2012. Complainant No. 1 sent a letter dated 14.05.2012 to the respondents stating therein that the Hon’ble Supreme Court had vide its order dated 13.05.2012 stayed construction work in Pinjore Urban Estate in Panchkula and, therefore, the amount of Rs. 12 lacs paid by him be refunded so that he could build a house at another place. This letter was followed by an undated letter sent by the complainant No. 1 to the respondent in which he inter alia stated that at that time when he visited the office of the respondent No. 1, Mr. Gagan had represented to him that the price of the plot would be Rs. 40,000/- per square yard and since he was not conversant with English and no translation was provided to him, the application form was submitted by him. Since the amount paid by them to the respondents was not refunded complainants/petitioners approached the concerned District Forum by way of a consumer complaint.

4. The complaint was resisted by respondents primarily on the ground that the complainants/petitioners had defaulted in making balance payment as a result of which the entire amount paid by them had been forfeited, the said amount being less than the earnest money which could be forfeited in case of default in payment of the balance sale constitution.

5. District Forum allowed the consumer complaint and directed refund of the amount of Rs. 12 lacs with interest and compensation.

6. Being aggrieved from the order passed by District Forum respondents approached the concerned Dtate Commission by way of an appeal. Vide impugned order dated 27.03.2019 State Commission allowed the appeal and consequently dismissed the consumer complaint. Being aggrieved complainants/petitioners are before this Commission.

7. First question which arises for consideration in this petition is as to whether the complaint was barred by limitation or not. Admittedly, the complainants had sought refund of the amount which they had paid to the respondents vide letter dated 12.05.2012. The amount deposited by th

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