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NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION
DR. INDER JIT SINGH, PRESIDING MEMBER
MAKE MY TRIP (INDIA) PVT. LTD. – Appellant
Versus
DR. S. NAGARAJAN – Respondent
| Table of Content |
|---|
| 1. facts concerning the booking and cancellation process. (Para 4 , 5 , 10) |
| 2. arguments presented by both parties regarding service and refund. (Para 7 , 8) |
| 3. court's evaluation of service terms and arguments. (Para 9 , 11 , 12) |
| 4. court's conclusion on contractual obligations and service cancellation. (Para 15) |
| 5. final decision and dismissal of complaint. (Para 16) |
ORDER
1. The present Revision Petition (RP) has been filed by the Petitioner against Respondents as detailed above, under section 21 of Consumer Protection Act, 1986 , against the order dated 02.04.2014 of the State Consumer Disputes Redressal Commission, Tamil Nadu (hereinafter referred to as the ‘State Commission’), in First Appeal (FA) No. 885 of 2011 in which order dated 20.07.2011 of District Consumer Disputes Redressal Forum, Mylapore, Chennai (North), (hereinafter referred to as District Forum) in Consumer Complaint (CC) No. 216 of 2010 was challenged, inter alia praying for setting aside the order dated 02.04.2014 of the State Commission.
2. While the Revision Petitioner (hereinafter also referred to as Opposite Party) was Respondent before the State Commission and Opposite Party before the District
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