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NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION
MR. DINESH SINGH, MEMBER
ICICI BANK LTD. – Appellant
Versus
RAJESH KHANDELWAL & ANR. – Respondent
| Table of Content |
|---|
| 1. overview of case and procedural history. (Para 1 , 2 , 3) |
| 2. bank’s accountability for lost sale-deed. (Para 4 , 5 , 6) |
| 3. details on orders, penalties, and future compliance requirements. (Para 7 , 8 , 9 , 10 , 11 , 12) |
| 4. bank's failure to rectify compliance deficiencies noted. (Para 13) |
| 5. conclusion affirming lower courts' decisions. (Para 14 , 15) |
1. This Revision Petition has been filed under Section 21 (b) of The Consumer Protection Act, 1986 , hereinafter referred to as the ‘Act’, challenging the Order dated 14.11.2019 of The State Consumer Disputes Redressal Commission, Rajasthan, hereinafter referred to as the ‘State Commission’, in F.A. No. 1116 of 2019 arising out of the Order dated 25.09.2019 in C.C. No. 1079 of 2017 passed by The District Consumer Disputes Redressal Forum, Alwar, hereinafter referred to as the ‘District Forum’.The Petitioners herein, ICICI Bank Limited, were the Opposite Parties before the District Forum, and are hereinafter being referred to as the ‘Bank’.The Respondents herein, Mr. Rajesh Khandelwal and Mrs. Prabha Khandelwal, were the Complainants before the District Forum, and are hereinafter being r
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