OFFICE OF THE ST ATE CONSUMER DISPUTES RED RES SAL COMMISSION

TUIKHUAHTLANG : MIZORAM : AIZA WL

In the matter of

Advocate for the appellant

Advocate for the respondent

Date of Order

SCCll/2015

Shri Thanglura

President, Mizoram Consumer Union Hqrs

Mizoram, Aizawl

Vs

I .All Gas Distributors of Mizoram

Clo Vanbuangi Gas Agency

2. All RGGLV Distributors of Mizoram

Clo Rammuana Indane Gramin Vitrak,Kawnpui

3.Indian Oil Corporation Ltd

Clo General Manager LPG, Guwahati

4. Deputy General Manager

Indian Oil Corporation Ltd

5. The State of Mizoram

Represented by Secretary to the Govt. of Mizoram

Food, Civil Supplies and Consumer Affairs,Aizawl

6. The Director

Food Civil Supplies and Consumer Affairs

Govt. of Mizoram, Aizawl.

Joseph L.Renthlei

T. Lalzekima

Lalmalsawmi

Hon'ble Interim President Dr.Lalthansangi

Hon 'ble Member Lalhmingmawia

Hon'ble Member Sanny Tochhong

Hon'ble Member C.Lalrinkima

19.10.2023

JUDGEMENT AND ORDER

The case is filed under the Consumer Protection Act, 1986 by Mr. Thanglura, on behalf of

the President, Mizoram Consumers' Union for non-compliance of relevant rules and regulations

regarding Distribution and Supplies of LPG. The petitioner requested an order for refunding of

excess and undue charges collected from the consumers out of irregular and unfair trade practices

towards consumers by Gas Distributors of Mizoram. The complainant also prayed for proper

implementation of the Direct Benefit Transfer-LPG Scheme (DBTL)IPAHAL by Gas Distributors

and Gas RGGLV Distributors ofMizoram.

J

The petitioner had submitted complaints about the misdeed and malpractice of the Gas

Distributors to the Indian Oil Corporation Ltd on several occasions. The complainant submitted

representations to the nodal agency the Food, Civil Supplies & Consumer Affairs Department on

several occasions to properly monitor and for compliance of the DBTL/PAHAL by the Gas

Distributors of Mizoram. Actions were initiated by the nodal department, no actual results were

found to bear fruit.

By the order of this Commission, a meeting between the representative of the Mizoram

Consumers' Union and various Gas Distributors namely, Mizoram Indane Distributor Association

(MIDA), Mis Mamawia Indane, Mis Kapliana Indane, Mis SIAIA & Sons RGGLV, Mis Zopuii

Gas Agency, Mis Vanbuangi Gas Agency, M/s Zothan Indane under the aegis of this Commission

had a meeting on 15.07.2022. The representatives of Indian Oil Corporation and the FCS & CA

Department were also present in the meeting. It was submitted that the dispute could not be settled

in the meeting. This Commission had again ordered on 02.08.2022 to have another round of

meeting and the meeting was held on 30.08.2022. Both the parties in the meeting reached a

negotiated settlement on the condition that the Oil Marketing & Discipline Guidelines and other

existing stipulated procedures are followed. The Gas Distributors agreed to take necessary steps

for smooth delivery of LPG to the satisfaction of the consumers. The representative of IOCL also

highlighted the system and challenges encountered in the distribution of LPG and credit of

subsidies into the bank accounts of the LPG consumers. It was finally agreed and signed by both

the parties on the following points:

1. In order to get 12 times the subsidy of LPG in financial year and P AHAL System be

implemented fully for the sake of Consumers. LPG Marketing Discipline Guidelines

2022 should be fulfilled by the JOC Agent in Aizawl City. Hence lo implement fully

ONLINE REFILL BOOKING & HOME DELIVERY system covering the whole area of

Aizawl City in AMC area successfully. This Home Delivery system will start from ]^st

September 2022.

2. Business should be carried out fairly by the Gas Agent so that there is no room for

unfair trade practice in the business. There should be no overcharging in the whole

business with the Consumers.

3. Proper Receipt/Cash Memo should be made and given to the Custome

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