AWARD

Salahudin Hidayat Shariff:

Reference:

[1] This is a reference dated 19 June 2023 made by the Director General of Human Resources pursuant to subsection 20(3) of the Industrial Relations Act 1967 [Act 177] arising out of the dismissal of Goh Boon Hooi ("the Claimant") by Trive International Consultancy Sdn Bhd substituted from Fairmarkets International Marketing Sdn Bhd pursuant to [[2023] MELRU 2204] Award No 2204 of 2023 ("the Company") on 23 December 2022.

Brief Facts

[2] The Claimant joined the Company on 9 August 2021 via a letter dated 8 July 2021. The Claimant was appointed as Key Account Manager with a starting salary of RM12,000.00 and additional RM300.00 allowances. The Claimant was subsequently redesignated as Business Development Manager somewhere during her tenure.

[3] The Company is a leading Malaysian-based Business Consulting and Process Outsourcing ("BPO") company providing outsourced Market Research, Customer Support Service, IT Services, and next generation Contact Centre solutions powered by insights, AI, and cloud solutions. Initially the Company that was filed for this case was Fairmarkets International Marketing Sdn Bhd However, the Claimant had filed a Noti