CONSUMER PROTECTION ACT, 2019

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Pre. NO. 35 OF 2019

S.1 Short title, extent, commencement and application

S.2 Definitions

S.3 Central Consumer Protection Council

S.4 Procedure for meetings of Central Council

S.5 Objects of Central Council

S.6 State Consumer Protection Councils

S.7 Objects of State Council

S.8 District Consumer Protection Council

S.9 Objects of District Council

S.10 Establishment of Central Consumer Protection Authority

S.11 Qualifications, method of recruitment, etc., of Chief Commissioner and Commissioners

S.12 Vacancy, etc., not to invalidate proceedings of Central Authority

S.13 Appointment of officers, experts, professionals and other employees of Central Authority

S.14 Procedure of Central Authority

S.15 Investigation Wing

S.16 Power of District Collector

S.17 Complaints to authorities

S.18 Powers and functions of Central Authority

S.19 Power of Central Authority to refer matter for investigation or to other Regulator

S.20 Power of Central Authority to recall goods, etc.

S.21 Power of Central Authority to issue directions and penalties against false or misleading advertisements

S.22 Search and seizure

S.23 Designation of any statutory authority or body to function as Central Authority

S.24 Appeal

S.25 Grants by Central Government

S.26 Accounts and audit

S.27 Furnishing of annual reports, etc.

S.28 Establishment of District Consumer Disputes Redressal Commission

S.29 Qualifications, etc., of President and members of District Commission

S.30 Salaries, allowances and other terms and conditions of service of President and members of District Commission

S.31 Transitional provision

S.32 Vacancy in office of member of District Commission

S.33 Officers and other employees of District Commission

S.34 Jurisdiction of District Commission

S.35 Manner in which complaint shall be made

S.36 Proceedings before District Commission

S.37 Reference to mediation

S.38 Procedure on admission of complaint

S.39 Findings of District Commission

S.40 Review by District Commission in certain cases

S.41 Appeal against order of District Commission

S.42 Establishment of State Consumer Disputes Redressal Commission

S.43 Qualifications, etc., of President and members of State Commission

S.44 Salaries, allowances and other terms and conditions of service of President and members of State Commission

S.45 Transitional provision

S.46 Officers and employees of State Commission

S.47 Jurisdiction of State Commission

S.48 Transfer of cases

S.49 Procedure applicable to State Commission

S.50 Review by State Commission in certain cases

S.51 Appeal to National Commission

S.52 Hearing of appeal

S.53 Establishment of National Consumer Disputes Redressal Commission

S.54 Composition of National Commission

S.55 Qualifications, etc., of President and members of National Commission

S.56 Transitional provision

S.57 Other officers and employees of National Commission

S.58 Jurisdiction of National Commission

S.59 Procedure applicable to National Commission

S.60 Review by National Commission in certain cases

S.61 Power to set aside ex parte orders

S.62 Transfer of cases

S.63 Vacancy in office of President of National Commission

S.64 Vacancies or defects in appointment not to invalidate orders

S.65 Service of notice, etc.

S.66 Experts to assist National Commission or State Commission

S.67 Appeal against order of National Commission

S.68 Finality of orders

S.69 Limitation period

S.70 Administrative control

S.71 Enforcement of orders of District Commission, State Commission and National Commission

S.72 Penalty for non-compliance of order

S.73 Appeal against order passed under section 72

S.74 Establishment of consumer mediation cell

S.75 Empanelment of mediators

S.76 Nomination of mediators from panel

S.77 Duty of mediator to disclose certain facts

S.78 Replacement of mediator in certain cases

S.79 Procedure for mediation