Policyholder’s Failure to Disclose Previous Claims and Insurer History is a Material Breach; Repudiation Justified: NCDRC - 2025-07-28

NCDRC Upholds Insurer's Repudiation, Cites Failure to Disclose Previous Claims as Material Breach

New Delhi – The National Consumer Disputes Redressal Commission (NCDRC), in a significant ruling, has upheld an insurance company's decision to repudiate a claim worth over ₹1.17 crore, emphasizing that the failure to disclose previous insurance policies and claims history in a proposal form constitutes a material non-disclosure.

A Division Bench comprising Hon’ble Mr. Justice A. P. Sahi (President) and Hon’ble Mr. Bharatkumar Pandya (Member) dismissed the complaint filed by M/S. Auto Profiles Ltd. against United India Assurance Co. Ltd., concluding that the insurance contract was rendered voidable due to the suppression of material facts by the policyholder.

Background of the Case

M/s. Auto Profiles Ltd., a manufacturer of automobile components based in Jamshedpur, had obtained a 'Standard Fire and Special Perils' policy from United India Assurance for the period from November 28, 2007, to November 27, 2008. In June 2008, the company's factory was severely damaged by floods, leading to a claimed loss of ₹3.34 crore. A surveyor appointed by the insurer assessed the final loss at ₹1,17,48,402.

However, on December 16, 2009, United India Assurance repudiated the claim entirely. The insurer argued that Auto Profiles Ltd. had suppressed material facts in its proposal form, specifically by not disclosing: 1. That its previous insurer, Bajaj Allianz General Insurance Co. Ltd., had allegedly refused to renew its policy. 2. The details of claims made under the Bajaj Allianz policy in the preceding year.

Aggrieved by this repudiation, Auto Profiles Ltd. filed a consumer complaint with the NCDRC, alleging deficiency in service.

Key Arguments Presented

Complainant's Stance (M/S. Auto Profiles Ltd.): - The complainant's counsel, Mr. Bhaskar Tiwari, argued that Bajaj Allianz had never refused to renew the policy; on the contrary, it had sent a renewal offer. - He contended that a statement in a 2009 complaint to the IRDA mentioning the refusal was made under the "inducement and asking" of United India Assurance's officials. - Regarding the non-disclosure of previous claims, Mr. Tiwari argued that the proposal form required details "excluding the expiring policy period," which they interpreted as exempting them from disclosing information about the policy with Bajaj Allianz that had just expired.

Insurer's Stance (United India Assurance Co. Ltd.): - Representing the insurer, Mr. A.K. De forcefully argued that the complainant's own admission of renewal refusal in its IRDA complaint was the "best piece of evidence." - He asserted that the phrase "expiring policy period" was misinterpreted by the complainant. The Bajaj Allianz policy had already expired on October 9, 2007, and was not an "expiring" policy when the new proposal was filled on November 28, 2007. - Mr. De stressed that the non-disclosure of previous flood-related claims was a vital, material, and fundamental breach of the duty of utmost good faith, rendering the contract void.

Commission's Analysis and Legal Precedents

The NCDRC carefully examined the proposal form and the parties' contentions. The Commission found the complainant's explanation for not disclosing the previous claims unconvincing. It clarified the interpretation of the term "expiring":

"The word 'expiring' does not exclude the disclosure about any policy that was existing in the past 36 months, except any policy that was about to expire or expiring. In the instant case the policy had expired on 09.10.2007 and was therefore not a policy 'expiring'... It is only an existing policy that could have been treated to be expiring on the date when the proposal form was filled up."

The Bench held that there was a clear obligation on the complainant to disclose the pre-existing policy and the claims made under it, as this information was crucial for the new insurer to assess the risk and determine the premium.

Relying on the Supreme Court's judgment in Oriental Insurance Co. Ltd. Vs. Mahendra Construction (2019) , the Commission reiterated the principle of uberrimae fidei (utmost good faith) in insurance contracts. The judgment highlighted that a proposer is under a "solemn obligation" to make a full and true disclosure, and any information sought in the proposal form is presumed to be material.

Final Verdict

Finding no error in the insurer's repudiation letter, the NCDRC concluded that there was a complete non-disclosure of material facts by the complainant, which was a breach of the declaration made in the proposal form.

The Commission stated:

"Thus, there was a complete non-disclosure and consequently the conclusion drawn in the repudiation letter in our considered opinion does not suffer from any error... We do not find any error in the letter of repudiation nor do we find any merit in the claim of the Complainant."

The complaint was accordingly rejected, reinforcing the critical importance of transparent and complete disclosure by policyholders when entering into a contract of insurance.