Judgment :-

R.M. Lodha, J.

In this appeal by special leave, the appellant, Post Graduate Institute of Medical Education and Research, Chandigarh (for short, `PGI ) has challenged the order dated September 29, 2000 passed by the National Consumer Disputes Redressal Commission (for short, "National Commission"). By its order, the National Commission dismissed the appeal filed by PGI under Section 21 of the Consumer Protection Act, 1986 (for short, `Act, 1986 ) and affirmed the order passed by the State Consumer Disputes Redressal Commission, Chandigarh (for short, `State Commission ) whereby it directed the PGI to pay compensation in the sum of rupees two lacs to the respondents 1 and 2 herein (for short, `the complainants) and cost of Rs. 5,000/-.

2. The brief facts of the case are thus:

On March 30, 1996, Smt. Harjit Kaur (wife of complainant No. 1 and mother of complainant No. 2) received accidental burns while making tea on the stove. She sustained 50% TBSA III burns involving both upper limbs, part of trunk and most of both lower limbs. Smt. Harjit Kaur was taken to Daya Nand Medical College and Hospital, Ludhiana immediately where she responded to the treatment well. She remai