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2023 Supreme(SC) 358

AJAY RASTOGI, C. T. RAVIKUMAR
NATIONAL INSURANCE CO. LTD. – Appellant
Versus
HARSOLIA MOTORS – Respondent


Advocates appeared:
For the Appellant(s) : Mr. Amit Kumar Singh, AOR Mr. Apratim Animesh Thakur, Adv. Mrs. K Enatoli Sema, Adv. Ms. Chubalemla Chang, Adv. Mr. Prang Newmai, Adv. Mr. Moazzam Khan, Adv. Ms. Shweta Sahu, Adv. Mr. Brijesh Ujjainwal, Adv. Ms. Anindita Mitra, AOR Ms. Anvita Goel, Adv. Ms. Anany Gupta, Adv. Mr. Shivam Singh, Adv. Mr. P.K. Seth, Adv. Ms. Manjeet Chawla, AOR Mr. Kailash Vasudev, Sr. Adv. Mr. Manish Kumar, Adv. Mr. Abhinav Singh, Adv. Mr. Shivam Singh, Adv. Mr. Gopal Singh, AOR Mr. Sunil Kumar, Sr. Adv. Mr. Prem Ranjan Kumar, Adv. Mr. Awanish Sinha, AOR Mr. Vinay Kumar Misra, AOR Mr. Arjun Masters, Adv. Mr. Suraj Keserwani, Adv. Dr. Bharat Bhushan Parsoon, Sr. Adv. Ms. Sonam Priya, Adv. Mr. Anurag Mishra, Adv. Mr. Ayush Kumar Singh, Adv. Mr. Gagan Gupta, AOR Mr. Vishal Prasad, AOR Mr. Abhishek Atrey, AOR Mr. J.B. Mudgil, Adv. Mr. S.K. Sharma, Adv.
For the Respondent(s): Mr. Nakul Dewan, Sr. Adv. Mr. Pradhuman Gohil, Adv. Mrs. Taruna Singh Gohil, AOR Ms. Ranu Purohit, Adv. Mr. Alapati Sahithya Krishna, Adv. Ms. Noreen Sarna, Adv. Mr. Neil Chatterjee, Adv. Ms. Nooreen Sarna, Adv. Mr. Mayur R. Shah, Adv. Mr. Yash Pal Dhingra, AOR Mr. Mukesh Verma, Adv. Mr. Pankaj Kumar Singh, Adv. Mr. Pawan Kumar Shukla, Adv. Mr. Kamal Kumar Pandey, Adv. Mr. Sandip C. Shah, Adv. Mr. Rajiv Ranjan Dwivedi, AOR Mr. M. T. George, AOR Mr. Surendra Kumar, Sr. Adv. Mrs. Susy Abraham, Adv. Mr. Johns George, Adv. Mr. Awanish Sinha, AOR Mr. M. J. Paul, AOR Mr. V.K. Khanna, Adv. Mr. Hitesh Kumar Sharma, Adv. Mr. Akhileshwar Jha, Adv. Ms. Niharika Dewivedi, Adv. Mr. Ravish Kumar Goyal, Adv. Mr. Narendra Pal Sharma, Adv. Dr. (Mrs. ) Vipin Gupta, AOR Mr. Nikhil Goel, AOR Ms. Naveen Goel, Adv. Mr. Adithya K. Roy, Adv. Mr. S.L. Gupta, Adv. Mr. Asuthosh Sharma, Adv. Ms. Gunjan Sharma, Adv. Mr. Virender Kr. Sharma, Adv. Mr. Arup Ratan Dutta Choudhury, Adv. Mr. Rajive Kumar Deora, Adv. Mr. Dharam Pal Saini, Adv. Mr. Abdul Gaffar, Adv. Mr. Mohan Singh, Adv. Mr. Saurabh Sharma, Adv. Mr. Ayush Panwar, Adv. Mr. K.K. Chauhan, Adv. Ms. Shalu Sharma, AOR Mr. Brahm Shankar, Adv. Mr. Soumya Dutta, AOR Mr. V. Elanchezhiyan, AOR Mr. Venkita Subramoniam T.R, AOR Mr. Likhi Chand Bonsle, Adv. Mr. Rahat Bansal, Adv. Mr. Amit K. Nain, AOR Mr. P. I. Jose, AOR Mr. Ashok Mathur, AOR Mr. N. Ganpathy, Sr. Adv. Mr. Rohan Ganpathy, Adv. Mr. Aakarsh Kamra, AOR Mr. Arunav Patnaik, Adv. Ms. Bhabna Das, AOR Mr. Aaditya Mishra, Adv. Mr. Nilendu Vatsyayan, Adv. Mr. Rajiv Ranjan Dwivedi, Adv. Mr. Chandra Bhushan Tiwari, Adv. Mr. Rajesh P., AOR Mr. Manoranjan Sharma, Adv.

Judgement Key Points

What is the test to determine whether an insurance transaction by a commercial enterprise falls within or outside the definition of 'consumer' under Section 2(1)(d) of the Consumer Protection Act, 1986? What is the proper interpretation of 'commercial purpose' in the context of Section 2(1)(d) and how does it apply to insurance contracts used for indemnity? What are the broad principles for determining when a transaction is for a "commercial purpose" as laid down by the Supreme Court in relation to consumer protection?

Key Points: - The Act is social-benefit oriented and should be construed in favor of the consumer; purpose is protection of consumers (!) (!) - Section 2(1)(d) defines "consumer" and excludes those who purchase for resale or for any commercial purpose; explanations clarify when purchases for self-employment remain within the definition (!) (!) (!) (!) (!) - Insurance is typically a contract of indemnity with no profit intention; whether it is for commercial purpose depends on facts and whether there is a close direct nexus to profit generation (!) (!) (!) (!) - Court clarified that a commercial enterprise can still be a consumer if the dominant purpose is not to generate profit from the transaction; no blanket exclusion for commercial entities (!) (!) (!) - Precedents and illustrations (Laxmi Engineering Works, Kalpavruksha, Lilavati Kirtilal Mehta, Shrikant G. Mantri) discuss the case-by-case assessment of "commercial purpose" with broad principles rather than rigid formulas (!) (!) (!) (!) - The decision in National Insurance Co. v. Harsolia Motors and related cases held that insurance claims by commercial entities can fall within the Consumer Protection Act if there is no direct nexus to profit generation; both Acts (1986 and 2015) have distinct scopes (!) (!) (!) (!)

What is the test to determine whether an insurance transaction by a commercial enterprise falls within or outside the definition of 'consumer' under Section 2(1)(d) of the Consumer Protection Act, 1986?

What is the proper interpretation of 'commercial purpose' in the context of Section 2(1)(d) and how does it apply to insurance contracts used for indemnity?

What are the broad principles for determining when a transaction is for a "commercial purpose" as laid down by the Supreme Court in relation to consumer protection?


JUDGMENT :

Rastogi, J.

CIVIL APPEAL NO(S).5352-5353 OF 2007

1. The assail in the present appeals by special leave is to judgment and order passed by the National Consumer Disputes Redressal Commission (hereinafter “National Commission”) dated 3rd December, 2004, whereby the National Commission, while reversing the finding of the Gujarat State Consumer Disputes Redressal Commission (hereinafter “State Commission”), regarding maintainability of the complaint filed at the instance of the respondent under the Consumer Protection Act, 1986 (hereinafter “Act, 1986”) held that a person who takes insurance policy to cover the envisaged risk does not take the policy for the commercial purpose. Policy is only for indemnification of an actual loss and is not intended to generate profits and finally held that the respondent (insured) was a consumer as defined under Section 2(1)(d) of the Act, 1986 and the complaint filed at his instance was maintainable and be examined by the State Commission on merits.

2. Respondent no.1 (dealer in TATA vehicles) and respondent no.2 are the claimants. Respondent no.1 took out a fire insurance policy with the appellant for a cover of Rs.75,38,000/- and respondent


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