SUPREME COURT OF INDIA
PAMIDIGHANTAM SRI NARASIMHA, PANKAJ MITHAL, JJ.
Neeraj Sud and Anr. - Appellants
Versus
Jaswinder Singh (Minor) and Anr. - Respondents
Civil Appeal No. 272 of 2012
With
Jaswinder Singh (Minor) and Anr. - Appellants
Versus
Neeraj Sud and Anr. - Respondents
Civil Appeal No. 5526 of 2012
Decided On : 25-10-2024
(A) Consumer Protection Act, 1986 – Section 23 [Consumer Protection Act, 2019 – Section 67] – Medical services – Medical negligence – Congenital disorder in his left eye – Condition of eye further deteriorated post-surgery – NCDRC held that doctor was apparently negligent in not giving proper treatment and was also careless in not performing repeat surgery – Deterioration of condition of patient post-surgery is not necessarily indicative or suggestive of fact that surgery performed or treatment given to patient was not proper or inappropriate or that there was some negligence in administering the same – In case of surgery or such treatment it is not necessary that in every case condition of patient would improve and surgery is successful to satisfaction of patient – It is very much possible that in some rare cases complications of such nature arise but that by itself does not establish any actionable negligence on part of medical expert – No evidence was brought on record to prove that appellant had not exercised due diligence, care or skill which he possessed in operating patient and giving treatment to him – When reasonable care, expected of medical professional, is extended or rendered to patient unless contrary is proved, it would not be a case for actionable negligence – Appellant was a competent and a skilled doctor possessing requisite qualification to perform PTOSIS surgery and to administer requisite treatment and that he had followed accepted mode of practice in performing surgery – Simply for reason that patient has not responded favourably to surgery or treatment administered by a doctor or that surgery has failed, doctor cannot be held liable for medical negligence straightway by applying doctrine of Res Ipsa Loquitur unless it is established by evidence that doctor failed to exercise due skill possessed by him in discharging of his duties – NCDRC ought not to have interfered with findings and impugned judgment and order of State Commission so as to hold doctor of PGI negligent and to award compensation – Judgment and order of NCDRC set aside and that of State Commission restored. (Paras 10, 11, 15, 16, 17, 18, 19 and 20)
(B) Torts – Medical negligence – Actionable negligence in context of medical profession involves three constituents (i) duty to exercise due care; (ii) breach of duty and (iii) consequential damage – However, a simple lack of care, an error of judgment or an accident is not sufficient proof of negligence on part of medical professional so long as doctor follows acceptable practice of medical profession in discharge of his duties – He cannot be held liable for negligence merely because a better alternative treatment or course of treatment was available or that more skilled doctors were there who could have administered better treatment – A medical professional may be held liable for negligence only when he is not possessed with requisite qualification or skill or when he fails to exercise reasonable skill which he possesses in giving treatment. (Paras 14 and 15)
Facts of the case:
Complaint of complainants regarding medical negligence against appellant-Doctor and PGI was dismissed by the State Commission vide judgment and order dated 27.05.2005. Aggrieved by the above decision, the complainants preferred appeal before the NCDRC. After remand in first round, the matter again came up before the NCDRC wherein the present impugned order has been passed and the complaint has been partly allowed. The judgment and order of the State Commission dismissing complaint has been set aside holding that appellant and the PGI are jointly and severely liable for payment of compensation of Rs.3,00,000/- and Rs.50,000/- as costs with 6% interest from the date of the complaint for negligence in treatment.
Findings of Court:
Since the complainants have failed to prove any negligence on part of the doctor or PGI, they are not entitled to any compensation as such, no question arises for its enhancement.
Result : Civil Appeal No. 272 of 2012 allowed and Civil Appeal No. 5526 of 2012 dismissed.
The key issues in the Neeraj Sud versus Jaswinder Singh case are as follows:
Whether the deterioration in the patient's condition post-surgery constitutes evidence of medical negligence or malpractice (!) .
Whether the medical treatment was performed with due care, skill, and in accordance with accepted medical standards (!) .
Whether the adverse outcome was a known risk associated with the surgical procedure, and if such risks negate claims of negligence (!) .
Whether the complainants provided sufficient evidence to establish a breach of duty or negligence on the part of the doctor (!) .
Whether the medical records and expert testimonies substantiate claims of malpractice or support the defense that the doctor exercised reasonable care (!) .
The appropriate standard of proof required to establish medical negligence in cases involving adverse surgical outcomes (!) .
These issues revolve around the core question of whether the medical practitioner’s conduct breached the duty of care owed to the patient, considering the inherent risks of the procedure and the evidence presented.
JUDGMENT :
Pankaj Mithal, J.
1. Heard learned counsel for the parties.
2. Both the above appeals arise out of the common judgment and order dated 24.08.2011 passed by National Consumer Disputes Redressal Commission,1[Hereinafter referred to as ‘NCDRC’], New Delhi deciding First Appeal No.245/2005 filed by the complainants against Dr. Neeraj Sud and the Post Graduate Institute of Medical Education & Research,2[Hereinafter referred to as ‘PGI’], Chandigarh.
3. The complaint of the complainants i.e. Complaint Case No.29/1998 regarding medical negligence against Dr. Neeraj Sud and the PGI was dismissed by the State Commission vide judgment and order dated 27.05.2005. Aggrieved by the above decision, the complainants preferred appeal before the NCDRC. After remand in the first round, the matter again came up before the NCDRC wherein the present impugned order has been passed and the complaint has been partly allowed. The judgment and order of the State Commission dismissing the complaint has been set aside holding that Dr. Neeraj Sud and the PGI are jointly and severely liable for payment of compensation of Rs.3,00,000/- and Rs.50,000/- as costs with 6% interest from the date of the complaint for the negligence in treatment.
4. Dr. Neeraj Sud and the PGI together have filed Civil Appeal No.272 of 2012 aggrieved by the finding of NCDRC which states that they had not taken due care in the treatment and as such are liable for payment of the compensation and cost as aforesaid.
5. The other appeal i.e. Civil Appeal No.5526 of 2012 has been filed by the complainants. The complainants in the appeal have not claimed any enhancement though upon a reading of the contents, it is implicit that they are not satisfied with the compensation awarded and that the same is inadequate. The main prayer in appeal is only to grant the special leave to petition against the judgment of the NCDRC but with no other prayer. The relief claimed in the appeal by the complainants has been drafted in a very casual and improper manner with no sense of responsibility. We deprecate the manner in which this appeal has been filed, but in the ends of justice, proceed to consider it on merits along with the tagged appeal.
6. The complainants are father and son. The son was a minor aged about 6 years when he was diagnosed of congenital disorder in his left eye (also known as ‘PTOSIS’ or ‘drooping eyelid’) for which a minor surgery was performed on 26.06.1996 by Dr. Neeraj Sud at PGI. The complainant alleges that there was no other defect in the eyes of the son and both eyes had normal 6/9 equal vision and the physical deformity diagnosed (PTOSIS, drooping eyelid) could have been cured by a minor operation which required lifting of the left eyelid a little to make it of the same size as the right eye but the said surgery was done in a most negligent manner. Instead of any improvement the condition of the eye further deteriorated post-surgery.
7. The complainants, thus through the complaint made to the State Commission claimed compensation of Rs.15,00,000/- for the sufferings due to negligence of the doctor and a further sum of Rs.4,55,000/- towards the cost of the treatment, loss of studies etc. In defence, Dr. Neeraj Sud and the PGI admitted that the surgery was performed on 26.06.1996 by Dr. Neeraj Sud who is a qualified post-graduate in ophthalmology. He had three years of experience in eye surgeries including surgery of PTOSIS. During the period 1994-1996 when Dr. Neeraj Sud was a Senior Resident at PGI, he was associated with about 74 PTOSIS operations. The complainant was given proper treatment with due care during operation and that the correction and reoccurrence of PTOSIS is a common complication of congenital ptosis which could have been set right by repeat surgery. The patient was not examined by Dr. Neeraj Sud after January, 1997 as he was taken for treatment to Guru Nanak Eye Centre, Delhi and Dr. Daljit Singh Hospital, Amritsar.
8. The complainants have not adduced an
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