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2022 Supreme(Del) 2040

NEENA BANSAL KRISHNA
Mos Utility Private Limited – Appellant
Versus
Indian Railways Catering and Tourism Corporation Ltd. (IRCTC) – Respondent


JUDGMENT

Neena Bansal Krishna, J. (ORAL)

1. The present petition under Sections 14 and 15 of the Arbitration and Conciliation Act, 1996 (hereinafter referred to as "A&C Act, 1996") has been filed on behalf of the petitioner seeking termination of the mandate of Shri Vinod Ashthana (former Director, IRCTC), Sole Arbitrator in the pending Arbitration proceedings and also for appointment of a former Judge of this Court as the substitute Arbitrator.

2. Facts in brief are that the petitioner-Company has been doing business with the respondent-IRCTC since 2012 as a Principal Service Provider of IRCTC (hereinafter referred to as "PSC") for its e-ticketing business which typically had two Agreements, namely; (i) Agreement (Internet Cafe Services) - ICS Agreement; and (ii) Agreement (Web Services Business to Business) - B2B Agreement.

3. It is submitted that under these two Agreements, the petitioner-Company provides e-ticketing services to IRCTC through appointment of sub-agents known as Retail Service Providers (hereinafter referred to as "RSPs").

4. It is asserted that the petitioner-Company also engaged in business with banks and NBFCs, wherein under contractual arrangement, the peti

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