Unilateral appointment of an arbitrator is impermissible; both parties must mutually consent to ensure impartiality in dispute resolution.

JUDGMENT (Oral)

1. The present petition has been filed by the petitioner under Section 11 (4) of the Arbitration and Conciliation Act, 1996 seeking appointment of Arbitrator in view of the failure of respondent to give its consent for the appointment of sole arbitrator in terms of Clause 8 (i) of the Subscriber Agreement dated 01.04.2010 executed between the parties.

2. As per office report, notice sent to respondent through ordinary process has been received back with the report `unserved person is out of station" and service report for the process sent through courier and electronic modes is `awaited'. However, process sent through speed post has been received back with the report "refused".

3. An affidavit of service dated 24.12.2021 has been placed on record by the petitioner according to which process sent through courier is not delivered as "refused to accept" and e-mail sent to respondent also stands delivered.

4. In view of the aforesaid position, this Court finds that respondent is duly served. However, none has appeared on its behalf. It seems respondent has nothing to oppose in the present petition.

5. Petitioner claims to be in the business of distribution of computerized reservation system owned and operated by Travelport International Operations limited - "Galileo System". According to petitioner, respondent, who is engaged in business of travel and tourism related services had approached the petitioner in the year 2010 for using the "Galileo System" for booking and the parties entered into the Subscriber Agreement No. ITQPL/BOM/022-613 dated 01.04.2010, which was amended from time to time as part of the overall understanding.

6. According to petitioner, in terms of the aforesaid agreement under Clause 1 and Clause 2.2 (a) thereof, respondent was under contractual obligation to use the said system for all its operations in India. On 01.01.2012, parties entered into an addendum agreement being "Addendum No. 1 to Subscriber Agreement No. ITQPL/BOM/022-613 dated 01.04.2010; then again on 01.03.2012 and 01.08.2013.

7. Learned counsel for petitioner has submitted that in terms of addendum Agreements, the respondent was under the obligation to generate minimum 24,000 segments per quarter which was brought to 15,000 by virtue of last addendum dated 01.08.2013 and clause Clause 3(f) thereof, provides the consequences in the event of failure of respondent to do the needful. Also submitted that in terms of the said addendum agreement, petitioner paid an aggregate and total amount of Rs.3,49,25,086.00 as upfront advance, which was required to be set off against the Productivity Incentive payment that was to be paid by the petitioner to the respondent for generating segments using the said system and that the respondent was very well aware about the categorical and unambiguous contractual obligation to achieve minimum number of segments.

8. Petitioner claims that respondent has been able to achieve only 1,84,041 segments against the target of 5,27,500 segments for the period of May, 2012 December, 2020 and thereby, segments were short by 3,43,459. Further, respondent continuously in successive quarters failed to generate 60% of the Target Segments and so, petitioner sent a legal notice dated 10.02.2021 demanding total amount of Rs.9,18,41,777.00, which was not responded to. Thereafter, petitioner sent a legal notice dated 27.03.2021 invoking arbitration in terms of Clause 8 (i) of the Principal Agreement and proposed name of Hon'ble Mr. Justice (Retired) Servesh Kumar Gupta to act as the