Mr. Justice A.P. Chowdhri, President— Brief facts giving rise to this complaint are that Miss Gargi Parsai, the complainant, was a Principal Correspondent of the Hindustan Times at the material time. She went to U.S.A. for six months’ training programme at the Seattle Times, Washington. She travelled by KLM Royal Dutch Flight to U.S.A. via Europe. In the first lap, she travelled from New Delhi to Amsterdam on 3/ 4th June, 90. On 13th June, 90 she travelled from Milan (Italy) to Amsterdam by KLM Flight No. KL 342 and from there to New York by flight KL 641. She booked two accompanied baggages vide ticket No. XH 226592 and XH 226593. On reaching New York she found that only one baggage had reached there and the same had a duplicate tag attached toitnamely No. 040055. It was also in damaged condition. The other baggage which was the main suitcase was not delivered. The said suitcase contained personal effects and apparels, 22 ct. gold and diamond jewellery estimated at US dollars 2400 (equivalent to Rs. 72,000/-) namely gold chain with gold pendent, diamond & gold ring, diamond & gold eartOPs. She filed Property Irregularity Report (PIR) No. 708-79 on 20.6.90. Ultimately, she was