Mr. B.K. Taimni, Member—Complainant D.K. Lall, Sole Proprietor M/s. Lall Enterprises has filed this complaint alleging deficiency in service on the part of opposite parties.

2. It is the case of complainant that after receiving export orders of handicraft items on payment against D.A. (Delivery against Acceptance), took up the work of exporting the said merchandise, comprising miniature paintings to M/s. Pandikas and iron furniture and iron handicraft to M/s. Natural Selection International, both in Spain. In all, the said export items were packed in 122 cartons. Miniature paintings in one carton for M/s. Pandikas and iron furniture in 121 cartons for M/s. Natural Selection International. These packages were checked and cleared by Custom Authority at Jodhpur and these 122 cartons were stuffed in one container vide stuffing sheet on record. For exporting goods the complainant hired the services of the 1st opposite party Samrat Shipping and Transport System Pvt. Ltd. having its offices in Delhi and Jaipur through its local agent M/s. Sai Shipping, Arihant Complex, Jodhpur who forwarded the container to Bombay where it was put on board vessel named CMBT Himalaya belonging to the 2