Thiru Justice K. Sampath, President—The appeals arise out of C.O.P. No. 25/2002 on the file of the District Consumer Disputes Redressal Forum, Tiruvallur. The original complainant filed A.P. No. 328/2005. He passed away pending appeal and his L.Rs. came on record and in the other appeal A.P. No. 469/2003 filed by the opposite parties, the L.Rs. have been brought on record. The complaint came to be filed under the following circumstances:

(a) The complainant had applied for a new telephone connection on 13.1.1998 at No. 4/128, Karanodai, Sholavaram, Chennai-67. New telephone connection was sanctioned and the complainant was informed vide order dated 1.11.1999. The telephone however was not installed. He was asked to wait for another 3 months since there was construction for new telephone exchange at Sholavaram. In the meantime, he shifted his residence to a new address. He sent a letter dated 9.1.2001 to provide telephone connection at the new address namely No. 109, By-pass Road, Redhills, Chennai-52. Connection was not given. On 26.2.2001, he sent a further communication requesting the opposite parties to provide telephone connection or return the deposit. The authorities info