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NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION, NEW DELHI
Dr. B.C. Gupta, Presiding Member
National Insurance Co. Ltd. and Anr. —Petitioners
versus
Binod Kumar Singh —Respondent
Revision Petition No.1394 of 2015
(Against the Order dated 09/02/2015 in Appeal No. 137/2014 of the State Commission Jharkhand)
Decided on 13.9.2017
Counsel for the Parties:
For the Petitioners:Mr. Madhurendra Kumar, Advocate
For the Respondent:Ms. Minakshi Jyoti, Advocate Amicus curiae
IMPORTANT POINT
Payment of 75% of claim on ‘non-standard’ basis is in accordance with law and absolutely fair to complainant.
Headnote:(A) Consumer Protection Act, 1986—Sections 15, 17, 19 and 21—Insurance—Theft of vehicle loaded with goods—Complaint could have been lodged at Koderma whereas branch office of OP Insurance Company is situated. I am in full agreement with the view expressed by respondent/complainant that a part of cause of action had arisen at Koderma because vehicle was hypothecated to Bank of India, Koderma and moreover, claimed amount was issued in favour of Bank at Koderma—Objection taken by OP Insurance Company about territorial jurisdiction to entertain complaint is totally unfounded and rejected.
Held: In so far as the territorial jurisdiction of the District Forum to entertain the consumer complaint is concerned, it is made out from the complaint itself that the branch office of the OP Insurance Company is situated at Koderma. Although the Insurance Company has taken the line of argument that their branch office at Koderma, had no authority to settle the claim, but keeping in view the order passed by the Hon’ble Supreme Court in “Sonic Surgical v/s National Insurance Company Limited” [2010 (1) SCC 135], the complaint could have been lodged at Koderma, whereas the branch office of the OP Insurance Company is situated. I am in full agreement with the view expressed by respondent/complainant that a part of the cause of action had arisen at Koderma, because the vehicle was hypothecated to the Bank of India, Koderma and moreover, the claimed amount was issued in favour of the Bank at Koderma. The objection taken by the OP Insurance Company about the territorial jurisdiction to entertain the complaint is, therefore, totally unfounded and rejected. (Para 9)
(B) Consumer Protection Act, 1986—Sections 15, 17, 19 and 21—Insurance—Theft of vehicle loaded with goods—Insurance Company made deduction of 25% from claim amount saying that there was negligence on part of driver of vehicle—OP Insurance Company decided to pay 75% of claim amount on non-standard basis to complainant—Complainants have not been able to give any evidence to show as to whether there was any protest in any form by them at the time of accepting the amount—There was no justification for filing a complaint, after having signed discharge voucher sent by Insurance Company—Payment of 75% of claim on ‘non-standard’ basis was in accordance with law and absolutely fair to complainant—Orders passed by Consumer Fora below are set aside and consumer complaint dismissed.
Held: In so far as the quantum of claim payable by the Insurance Company is concerned, it is evident from record that when the driver left the vehicle, he did not carry the ignition key with him. Although it is being stated that he had put the key in the locker box, but in a number of cases decided by this Commission, it has been held that the non-carrying of ignition key by the driver in a similar situation, is considered deficiency on his part. This view has been taken by this Commission in the case “Oriental Insurance Co. Ltd. vs. Tara Singh (deceased) through LRs (RP No. 2795/2008 decided on 28.09.2016)”. It is clear, therefore, that the driver of the complainant did exhibit negligent attitude and the insurance company is correct in deducting a part of the claim for the said negligence.
The OP Insurance Company decided to pay 75% of the claim amount on non-standard basis to the complainant. The complainants have not been able to give any evidence to show, as to whether there was any protest in any form by them at the time of accepting the said amount. Relying upon the judgment made by the Hon’ble Apex Court in “United India Insurance Co. Ltd. vs. Ajmer Singh Cotton & General Mills & Ors.” (supra), it is held that the complainant has no right to take up the matter for payment of additional amount, after accepting 75% of the claim given by the OP Insurance Company. There is no evidence that the said amount was accepted by the complainant under any fear, coercion, threat or misrepresentation etc. It is held, therefore, that there was no justification for filing a complaint, after having signed the discharge voucher sent by the Insurance Company.
In a number of judgments passed by the Hon’ble Supreme Court and this Commission, it has been held that considering the violation of terms and conditions of the policy/warranty etc., upto 75% of the amount could be paid to the claimant on ‘non-standard basis’. To this effect, principles have been laid down in “Amalendu Sahoo vs. Oriental Insurance Co. Ltd.” (supra) and orders passed by this Commission as well. Under these circumstances, I do agree with the stand taken by the OP Insurance Company that payment of 75% of the claim on ‘non-standard’ basis was in accordance with law and absolutely fair to the complainant. Based on the discussion above, this revision petition is allowed, the orders passed by the Consumer Fora below are set aside and the consumer complaint, in question, stands dismissed. There shall be no order as to costs. (Paras 10, 11 and 12)
Result: Revision Petition allowed.
Dr. B.C. Gupta, Presiding Member—This revision petition has been filed under section 21(b) of the Consumer Protection Act, 1986 against the order dated 09.02.2015, passed by the Jharkhand State Consumer Disputes Redressal Commission (hereinafter referred to as ‘the State Commission’) in First Appeal No. 137/2014, “S.D.M., National Insurance Co. Ltd. & Anr. versus Binod Kumar Singh”, vide which, the said appeal filed against the order dated 22.05.2014, passed by the District Forum Koderma in consumer complaint No. 2/2012, filed by the present respondent/complainant, allowing the said complaint, was dismissed on grounds of limitation as well as on merits.
2. The facts in brief are that the respondent/complainant Binod Kumar Singh is the owner of a commercial vehicle bearing No. JH12C 3425, which was insured with the Opposite Party (OP) Insurance Company. The said vehicle loaded with goods is reported to have been stolen on 20.07.2010. An FIR No. 94/10 under section 379 IPC was registered with the local Police. The complainant filed claim with the OP Insurance Company for payment of Rs.13,91,513/-. However, the Insurance Company issued a cheque for Rs.10,42,130/- on 2.11.2011 drawn on HDFC Bank in the name of Bank of India, Koderma Branch, which had financed the vehicle in question. The Insurance Company made deduction of 25% from the claim amount, saying that there was negligence on the part of the driver of the vehicle, as he had failed to carry the keys of the vehicle with him when he went outside to relieve himself. The complainant filed the consumer complaint, seeking payment of balance amount of Rs.3,49,383/- from the OP Insurance Company, alongwith Rs.20,000/- as compensation against mental harassment and Rs.10,000/- as cost of litigation.
3. The complaint was resisted by the OP Insurance Company by filing a written statement before the District Forum, in which they stated that the driver of the vehicle was responsible for the theft, as he forgot to carry the keys with him, when he went to relieve himself.
4. The District Forum, after considering the averments of the parties, allowed the consumer complaint, stating that the deduction of 25% of the claimed amount for the negligence of the driver was on higher side. However, they allowed payment of the claimed amount after deduction of 10% of the claim only. In this way, the District Forum directed that a further payment of Rs.2,08,727/- be made to the complainant alongwith interest @9% p.a. from the date of filing the complaint, i.e., 18.1.2012 till payment. Being aggrieved against the order of the District Forum, the OP Insurance Company challenged the same by way of an appeal before the State Commission. However, the said appeal having been dismissed on grounds of delay as well as on merits, the OP Insurance Company is before this Commission by way of the present revision petition.
5. It was argued on behalf of the petitioner insurance company that they decided to pay 75% of the claimed amount on non-standard basis, keeping in view the fault of the driver in not carrying the keys with him when he went to relieve himself. The said amount had been accepted by the respondent/complainant by putting his signatures on the discharge voucher, and no protest of any kind had been raised, while accepting the amount. The orders passed by the consumer fora below were, therefore, based on an erroneous interpretation of the facts and circumstances on record and should be set aside and the consumer complaint should be ordered to be dismissed.
6. The learned counsel further argued that the complaint in question was not maintainable before the District Forum Koderma, because the said Forum had no jurisdiction to entertain the same, as the dealing office of the OP Insurance Company was located at Jamshedpur. The learned counsel further stated that a copy of the discharge voucher had been placed on record, upon which the signatures of the complainant as well as the Bank were there. The le
