Challenge in this Revision Petition under Section 21(b) of the Consumer Protection Act, 1986 (for short the “Act”) is to the order dated 22.02.2018 passed by the Tripura State Consumer Disputes Redressal Commission, Agartala (for short “the State Commission.”) in FA No.53 of 2017, preferred by the Complainants and FA No.61 of 2017, preferred by the Opposite Party Airlines.

2. By the impugned order, the State Commission has dismissed the Appeal preferred by Indigo Airlines and partly allowed the Appeal preferred by the Complainant.

Briefly put, it was averred in the Complaint that Complainant Nos. 1, 2, 3 & 4 are family members and were returning from Kolkata to Agartala through Opposite Party Airlines (hereinafter referred to as “Indigo Airlines”) and purchased air tickets vide PNR No.IHRNSE. It was stated that the subject flight i.e. Flight No.6E 861 was scheduled to depart on 08.01.2017, at 8.45 a.m. and that all the Complainants reported before the Indigo Airlines Counter at Kolkata Airport on 08.01.2017 and after observing all the formalities, the Airlines issued boarding passes in favour of all the Complainants. It was pleaded that the Airlines left all the Complainants a