ORDER

J.M. Malik, (P.M) - Sh. Binod Kumar Pandey, the complainant, purchased a Tata 207 DI Vehicle under Loan-cum-Hypothecation Agreement, executed on 21.03.2004. The total price of the vehicle was Rs. 3,65,970/-. The complainant paid a sum of Rs. 1,17,786/- and the rest of the amount was taken as loan from Tata Motors Ltd., OP. The said amount was to be repaid in monthly instalments @ Rs. 10,300/-. Till the filing of the complaint, the complainant had paid instalments amounting to Rs. 1,74,694/-.

2. The complaint was filed on two counts. Firstly, various problems in the car cropped up, from time to time. The petitioner/complainant got repaired the same under the warranty period. Despite warranty period, the OP used to charge various amounts, total being Rs. 23,000/- for repairing and complainant had to spend Rs. 20,000/- for travel, etc. This is an admitted case that the OP replaced the cracked chasis with a new one and also changed the liner pistol pump and different crown. This is also an indisputable fact that the complainant had to visit the service station for about 8 times, between 07.09.2004 to 08.11.2006.

3. The second count on which this complaint was filed is that due to