ORDER

Anima Hazarika, President. - This appeal is directed against the judgment and order dated 7.7.2011 passed by the District Consumer Disputes Redressal Forum ("District Forum", in short), Kamrup at Guwahati, in C.C. Case No. 101/2009 whereby and where under, the District Forum while allowing the complaint case, granted the following reliefs in favour of the complainant-

"(a) The opposite parties shall pay an amount of Rs. 20,000 (Rupees twenty thousand) towards compensation to each of the complainants for the mental agony and harassment suffered by them due to deficiency in service on the part of the OPs.

(b) The Opposite Parties shall also pay an amount of Rs. 5,000 to the complainant towards cost of this case.

(c) The Opposite Parties shall pay the above amount within 45 (Forty five) days from the date of receipt of the copy of this judgment failing which the entire amount shall carry interest at the rate of 8 (eight) percent per annum from the date of this judgment till realisation of the same."

2. The facts as alleged by the complainant/respondents in the complaint are that, the respondent No. 1 who is a senior citizen and retired veterinary surgeon, travelled by A/C 2 tier coa