ORDER

This revision petition has been filed by the petitioner Manager DTDC express limited challenging the order dated 21st August 2017 passed by the State Consumer Disputes Redressal Commission, West Bengal (in short ‘the State Commission’) in First Appeal No.A/ 638/2016.

2. Brief facts of the case are that the respondent/complainant had booked a consignment for delivery to Guwahati from Kolkata on 4th March 2014 which was to be delivered on 8th March 2014. However the consignment was not delivered to the consignee till the stipulated time. The complainant pursued with the opposite party however no response was there and therefore the complainant filed a consumer complaint before the District Forum being CC number 612/2014. The complaint was contested by the opposite party by filing the written statement in which it was mainly alleged that the complainant had given incomplete postal address and therefore it was not possible for the opposite party to find out the address of the consignee. However the District Forum partly allowed the complaint and directed the opposite parties to pay rupees 10,000/- to the complainant for mental harassment and rupees 1000/- towards the cost of litiga