ORDER :

D.K. Jain, President

This appeal under Section 19 of the Consumer Protection Act, 1986 (for short “the Act”) is directed against the order dated 19.8.2011, passed by the State Consumer Disputes Redressal Commission, Andaman & Nicobar Islands, Port Blair (for short “the State Commission”), in Complaint Case No. 1/2008. By the impugned order, the State Commission has allowed the complaint filed by the Complainant (Respondent herein) for delay in the delivery of the remains of his father, booked as cargo with the Appellant Airlines. The State Commission has awarded a sum of Rs. 2,45,000 as compensation to the Complainant by the Airlines on account of deficiency in service and mental agony, with interest @ 12% p.a. from the date of filing the complaint till the recovery of the amount.

2. The father of the Complainant expired on 27.5.2008 at Bangalore. As the last rites of the deceased were to be performed at Andaman & Nicobar Islands on 28.5.2008, the Complainant decided to carry the remains of his father by air from Bangalore to Port Blair. The human remains were booked on 28.5.2008 as passenger’s luggage by an early morning flight to Bangalore-Chennai-Port Blair under an airway