ORDER :

Mr. Justice J.M. Malik, Presiding Member-M/s. Shivom Projects Pvt. Ltd., a business organisation, settled at Delhi Cantt., the complainant, has filed this complaint, through its Director, Sh. Vikas Singhal, against Toyota Kirloskar Motor Pvt. Ltd., OP1, M/s. Galaxy Toyota, OP2, the authorized dealer of OP1, and HDFC Bank Ltd., OP3. The complaint itself runs into 40 pages, in this summary trial case.

2. The complainant is in the business of construction, mainly for the Indian armed forces and is a registered entity with Military Engineers Services (MES), Ministry of Defence, Government of India, for executing construction of projects for the Ministry of Defence, on behalf of MES. The complainant purchased a car, Make Toyota Model Corolla/Corolla Altis Diesel D-4D J Saloon, on 28.2.2013, manufactured by OP1, through its above said dealer, OP2, for a sum of Rs. 14,45,217. The purchase of the said vehicle was financed by the above said OP3, by way of an auto-loan of Rs. 11,00,000. The vehicle was insured until 27.2.2015.

3. On 5.4.2014, the said vehicle met with a near fatal accident at Gurgaon and overturned which could have easily proved fatal to the occupants of the vehicle. Th