NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION, NEW DELHI
Dinesh Singh, Presiding Member and Karuna Nand Bajpayee, Member
Chief Administrator, Greater
Mohali Area Development
Authority and Anr. – Appellants
versus
Karan Chrungu – Respondent
First Appeal No.602 of 2021
(Against the Order dated 21/07/2020 in Complaint No. 996/2018 of the State Commission Punjab)
Decided on 16.11.2022
Consumer Protection Act, 2019 – S.51 – Services – Real Estate – Allotment of Flat / Plot/Apartment – Delayed possession –LOI – Award of just compensation – Justified - Appeal against order of State Commission - The State Commission vide its impugned Order observed that the development authority did not offer or handover possession of the subject apartment within the committed period of 36 months from the date of issue of the LoI - The State Commission allowed the complaint and ordered the builder co. to refund -Thus, the award per se made by the State Commission (which is in conformity with the conditions of clause 3(II) of the LoI) is, in the facts and circumstances of the case, just and fair, commensurate with the loss and injury suffered by the complainant – Thus, the award made by it meets the scales of equity and need not be disturbed - The award made by the State Commission vide its impugned Order dated 21.07.2020 is sustained – Appeal dismissed. [Paras 5 to 9].
Result: Appeal allowed.
ORDER
This appeal has been filed under section 51(1) of the Act 2019 in challenge to the Order dated 21.07.2020 of the State Commission in complaint no.996 of 2018.
We have heard the learned counsel for the development authority (the appellants herein) and the complainant in person (the respondent herein). We have also perused the material on record including inter alia the State Commission’s impugned Order dated 21.07.2020 and the memorandum of appeal.
2. The appeal has been filed with reported delay of 391 days.
There is no application for condonation of delay. However, in the interest of justice, to provide fair opportunity to the appellant development authority, to decide the matter on merit rather than dismiss it on the threshold of limitation, the delay in filing the appeal is condoned.
3. As evinces from the material on record, the complainant had applied online on 11.01.2012 for the subject apartment under the category of Defence Personnel. The tentative price of the apartment was Rs. 37,00,000/-. The complainant paid 10% thereof i.e. Rs. 3,70,000/- with his application through electronic transfer. He was successful in the draw of lots held on 16.03.2012. Letter of Intent (LoI) dated 18.05.2012 was issued by the development authority to the complainant. The LoI stipulated that initial 30% of the tentative price had to be paid by 22.06.2012. The complainant paid the same on 22.06.2012 through electronic transfer.
Two schemes apropos further payment of 65% of the tentative price (i.e. total 95%) were provided for. Plan ‘A’ required that 65% of the tentative price be paid within 60 days of issue of the LoI and it allowed rebate of 5% on the balance amount payable. Plan ‘B’ required that 65% be paid with 12% interest in six half yearly instalments from the date of issue of the LoI i.e. on 18.11.2012, 18.05.2013, 18.11.2013, 18.05.2014, 18.11.2014 and 18.05.2015.
Balance 5% of the tentative price was payable at the time of possession under both Plans.
The complainant opted for Plan ‘A’. He paid a total amount of Rs. 33,94,750/- by 09.10.2012, out of which Rs. 22,29,561/- was paid by taking loan from a bank and Rs. 11,65,189/- from his own sources including savings from salary and advance from provident fund. The loan was sanctioned by the bank for down payment under Plan ‘A’. The development authority had endorsed / signed the loan agreement between the complainant and the bank. The bank disbursed the loan directly to the development authority. The complainant paid 30% + 65% = 95% of the tentative price (with 5% rebate on 65%) under Plan ‘A’. However the payment of 65% was not made within the stipulated period of 60 days from the issue of the LoI.
Since the payment was made beyond the stipulated period, the development authority did not treat his case under Plan ‘A’ and also did not give him the benefit of rebate for down payment. It treated his case under Plan ‘B’.
The complainant took up the matter with the development authority. He ultimately wrote a letter dated 25.01.2017 for refund of the entire amount deposited by him along with interest, followed by letters dated 19.04.2017, 13.07.2017, 12.03.2018 and 22.03.2018.
The development authority took cognizance of the letter dated 13.07.2017 and after deducting 10% of the total sale consideration plus service tax refunded an amount of Rs.29,82,867/- on 01.08.2017.
The development authority made the deduction by relying on the condition contained in clause 5(VII) of the LoI, which is being reproduced below for reference:—
(VII) In case of breach of any condition(s) of allotment or of regulations or non-payment of any amount due together with the penalty, the apartment shall be liable to be resumed and in that case an amount not exceeding 10% of the total amount of consideration money, interest and other fees payable in respect of the apartment shall be forfeited as per the provision of section 45(3) of the Punjab Regional and Town Planning and Development Act, 1995 (herein
Allotment – Once an allotment letter is made its conditions prevail over the conditions mentioned in the earlier LoI.
(1) Development Authority - The development authority is a government authority and is required and expected to function in accordance with the prescribed administrative and financial rules, its acco....
Authorities must clarify payment structures and ensure timely refunds, as consumer rights are pivotal in contractual agreements.
Delay in allotment of flat – Deficiency in service – Failure to provide completion/occupation certificate by Development Authority.
(1) Justified Withholding of Payments – An allottee is not necessarily “at fault” for stopping installments if it is evident that the builder is nowhere near completing the project by the committed d....
Flat Buyer’s Agreement – Denial of timely possession despite substantial payment – Payment of interest on refund of principal amount is necessary.
(1) Possession - If the developer fails to deliver possession of the allotted plot/flat within the stipulated time, the allottee is under no obligation to accept an alternate plot.(2) Interest - When....
Real Estate – SC in cases of delay in offer of possession has ordered refund with 9% S.I. per annum which appears to be reasonable.
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