1. Material facts which arise for consideration in this Civil Revision Petition may be summarised as follows:-

Petitioners herein are Divisional Manager and Branch Manager of a Nationalised Bank, namely, Canara Bank. 1st respondent availed a financial facility from the said Bank and the same was guaranteed by second respondent. It is seen that there was correspondence between the petitioners and respondents regarding rate of interest. It is the case of the respondents that the Bank agreed for reduction in rate of interest and that was assured by the then Branch Manager. The said allegation was disputed by the petitioners. At any rate, the Bank itself offered some concession, i.e., a reduction of Rs. 7,000 in interest provided the entire balance was paid in a lump within a particular time. When the matter was not settled petitioner field O.S.No.32 of 1992, on the file of Additional District Judge's Court. Pondicherry, for recovery of money by sale of the mortgaged properties.

2. While the matter was pending before the Civil Court, respondents herein filed an application before the Consumer Redressal Forum, alleging that there is deficiency in service, and the rate of int