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2024 Supreme(Mad) 2313

IN THE HIGH COURT OF JUDICATURE AT MADRAS
N. SATHISH KUMAR, J.
The Manager Director and CEO, ICICI Lombard General Insurance Company Ltd. and Anr. – Petitioners
Versus
Noorunissa - Respondent 
C.R.P. No.4445 of 2024 and C.M.P. No.24764 of 2024
Decided On : 02-12-2024

Advocates Appeared:
For the Petitioners: Mr. C. Suraj.
For the Respondent: Mr. Adhitya Chandra Mouli.

The definition of 'consumer' under the Consumer Protection Act includes beneficiaries, affirming the jurisdiction of the District Consumer Forum in insurance claims, and suggesting appeal as the proper legal recourse.

Headnote:(A) Consumer Protection Act, 2019 - Section 2(7)(ii), Section 41 - Jurisdiction of District Consumer Forum - Complaint challenging non-remittance of TDS amount and compensation - Definition of 'consumer' expanded to include beneficiaries under insurance policies - Jurisdictional objections overruled; remedy lies in appeal. (Paras 3, 8, 10)

(B) Article 227 of the Constitution of India - The High Court's powers - The High Court refrains from delving into merits of the case, maintaining that appellate review is the appropriate recourse. (Paras 10, 11)

Facts of the case:
The respondent filed a complaint seeking return of TDS amount and compensation after the insurance company delayed TDS remittance following an accident. The District Consumer Forum allowed the complaint, leading to this revision.

Findings of Court:
The Court upheld the District Forum's jurisdiction, affirming that the respondent qualifies as a consumer and can seek recompense through proper appeal channels.

Issues: The court addressed whether the jurisdictional objections against the District Consumer Commission were valid.

Ratio Decidendi: The court clarified that the definition of 'consumer' under the Act includes beneficiaries, thus validating the District Consumer Forum's jurisdiction. The merits regarding non-remittance of TDS are reserved for a proper appellate court review.

Result: Revision petition dismissed.

Table of Content
1. the tds amount not remitted led to the complaint under consumer protection. (Para 2)
2. jurisdictional arguments regarding the nature of services availed by the complainant. (Para 3 , 4 , 5)
3. wide definition of 'consumer' includes beneficiaries; jurisdiction issues require appellate resolution. (Para 6 , 7 , 8 , 9 , 10)
4. revision petition dismissed, with an open option for appeal. (Para 11 , 12)

ORDER :

N. SATHISH KUMAR, J.

Challenging the order passed by the District Consumer Forum, the instant CRP has been filed invoking Article 227 of the Constitution of India.

2. Brief background of the case is as follows:

2.a. The respondent/complainant has filed a complaint directing the opposite party/revision petitioners to return the TDS amount of Rs.1,37,796/- with interest at 12% ffrom 20.01.2021 to till the date of payment, a compensation of Rs.10,000/- towards mental agany, Rs.2000 towards cost of the legal notice and Rs.5000 towars cost of litigation.

2.b. The complainant met with the road accident on 27.10.2012 and in that accident, her left hands is totally spoiled with grevious injury. Therefore, she filed MCOP.No.520 of 2019 before the Special Sub Court No.II (MACT Cases) Villupuram and a compensation of Rs.14,08,300/- was awarded with interest by the Tribunal. Towards compliance, the petitioners herein issued cheque for Rs.20,20,695/- as against the gross cheque of Rs.21,58,671/- after deducting TDS amount of Rs.1,37,976/-. It is the grievance of the respondent that having deducting the TDS amount on 19.01.2021, the same was not remitted to the Income Tax Department. Only after legal notice issued by the petitioner on 20.01.2022, the revision petitioner has remitted the TDS amount on 24.01.2022. Therefore, the complainant's claim for refund of the TDS amount has lost. Hence, the complaint. The revision petitioner took a stand admitting that there was deduction of TDS and remittance to the Income Tax Department with delay. It was the specific contention that Consumer Commission does not have any jurisdiction and the complaint is not maintainable.

2.c. Taking consideration of the above circumstances, the Tribunal has directed the revision petitioners to pay a sum of Rs.1,37,796 with 12% interest per annum from 19.01.2021 to till the date of realisation and Rs.10000 towards compensation for deficiency in service and mental agony causes to the respondents and further Rs.7000 towards litigation costs.Challenging the order, the present revision has been filed.

3. The learned counsel for the revision petitioners submitted that the District Consumer Disputes Redressal Commission ought not have entertained the complaint and the Commission has no jurisdiction to decide the issue. According to the petitioners, the respondent has not availed any service for a consideration from the petitioners as stipulated under Section 2 (7)(ii) of the Consumer Protection Act, 2019. Therefore, the Commission do not have jurisdiction to entertain the complaint and accordingly, the revision is very much maintainable.

4. The learned counsel for the respondent mainly would submit that as against the order of the District Consumer Commission, only appeal is maintainable before the State Commission as per Section 41 of the Consumer Protection Act, 2019. Only in order to avoid the mandatory procedure in filing the appeal, the present revision is filed. Hence, according the respondent, there is no jurisdictional issue and admittedly, there was a contract between the insurance company to pay the insurance amount. The respondent is the beneficiary of the insurance. Therefore, she certainly will come within the ambit of the consumer. Therefore, seeks for dismissal of this revision.

5. Whereas, the learned counsel for the petitioner submitted that the petitioner is not a consumer and the District Commission ought not to have entertained the complaint. Hence, seeks to allow this revision.

6. Heard both sides and perused the materials placed on record.

7.

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