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2010 Supreme(UK) 84

2010 (2) UAD 331
SUPREME COURT OF INDIA
Hon’ble Mr. Justice G.S. Singhvi and Hon’ble Mr. Justice Asok Kumar Ganguly
Civil Appeal No. 2641 of 2010
V. KRISHAN RAO – Appellant
Versus
NIKHIL SUPER SPECIALITY HOSPITAL & ANR. – Respondents
Decided on : 08.03.2010

For the Appellant :Mr. N.S. Gahlot, Mr. R.K. Singh, Mr. Sanjeev Malhotra, Advocates
For the Respondents:Mr. K. Maruthi Rao, Advocate

Headnote:(A) Consumer Protection Act, 1986, Sec. 2(g) (O) — Medical Negligence — Claim — Patient-Deceased was suffering with malaria — But was treated for Typhoid — A case of complete medical negligence — District Forum held the doctor/hospital guilty of negligence and ordered the hospital to pay Rs. 2 lakhs as compensation to complainant-Deceased's husband — Orders of State Commission and the National Commission overturned the order of District Forum — Grounds that the District Forum did not seek expert evidence/opinion in coming to its finding for allowing the consumer complaint.

        (Paras 26, 27, 54)

       (B) Consumer Protection Act, 1986 and Evidence Act, 1872, Secs. 61, 64, 74, 75 — Proceedings under — Summary in nature and complaints under are tried summarily — Evidence Act in terms does not apply — Forum under the Consumer Protection, 1986 Act to follow principles of natural justice. (Paras 8, 9, 10)

       ¼v½ miHkksDrk laj{k.k vf/kfu;e] 1986] /kkjk 2(g)(o) & fpfdRlh; vlko/kkuh & izfrdj dh ekax & e`rd ejht eysfj;k ls ihfM+r Fkk] ijUrq mldk bykt VkbZQkbM ds fy;s fd;k x;k tks fd iw.kZ :is.k fpfdRlh; vlko/kkuh dk dsl gS & ftyk miHkksDrk Qksje }kjk fpfdRld ,oa vLirky dks vlko/kkuh dk nks"kh ik;k x;k vkSj e`rdk ds ifr ¼DysesaV½ dks vadu nks yk[k #i;s dk izfrdj Hkqxrku djus dk vkns'k ikfjr fd;k x;k & ftyk Qksje ds vkns'k dks jkT; vk;ksx vkSj jk"Vªh; vk;ksx }kjk bl vk/kkj ij iyV fn;k x;k fd ftyk Qksje }kjk fo'ks"kK ¼lk{kh½ dh jk; miHkksDrk dh f'kdk;r dks Lohdkj djus ds lEcU/k esa fu.kZ; nsus gsrq ugha yh xbZ FkhA

        ¼izLrj 26] 27] 54½

       ¼c½ miHkksDrk laj{k.k vf/kfu;e] 1986 vkSj lk{; vf/kfu;e] 1872] /kkjk 61] 64] 74] 75 & ds vUrxZr dk;Zokgh dk fd;k tkuk tks ljljh izdfr dh gS vkSj bu èkkjkvksa ds rgr f'kdk;rksa dh lquokbZ ljljh rkSj ij gh dh tkrh gS ftu ij lk{; vf/kfu;e ykxw ugha gksrk & miHkksDrk laj{k.k vf/kfu;e] 1986 ds vUrxZr Qksje }kjk izkdfrd U;k; ds fl)kUrksa dk vuqikyu djuk gksrk gSA ¼izLrj 8] 9] 10½

JUDGMENT

Ganguly, J. — Leave granted.

2. This appeal has been filed challenging the judgment and order dated 19.02.2009 of the National Consumer Disputes Redressal, Commission, New Delhi (hereinafter, ‘National Commission’) which upheld the finding of the State. Consumer Forum. The order of the National Commission runs as follows :

“Heard. The State Commission after elaborate discussion has come to the conclusion that there was no negligence on the part of the respondent doctor. All possible care was taken by the respondent in treating the petitioner. The State Commission has also recorded a finding that no expert opinion was produced by the petitioner to prove that the line of treatment adopted by the respondent hospital was wrong or was due to negligence of respondent doctor. Dismissed”.

3. The appellant, who happens to be the original complainant, is an officer in the Malaria department and he got his wife admitted in the Respondent No. 1 hospital on 20.07.02 as his wife was suffering from fever which was intermittent in nature and was complaining of chill.

4. In the complaint, the appellant further alleged that his wife was subjected to certain tests by the respondent No. 1 but the test did not show that she was suffering from malaria. It was also alleged that his wife was not responding to the medicine given by the opposite party No. 1 and on 22nd July, 2002 while she was kept admitted by respondent No. 1. Saline was given to her and the complainant had seen some particles in the saline bottle. This was brought to the notice of the authorities of the respondent No. 1 but to no effect. Then on 23rd July 2002 complainant’s wife was complaining of respiratory trouble and the complainant also brought it to the notice of the authorities of the respondent No. 1 who gave artificial oxygen to the patient. According to the complainant at that stage artificial oxygen was not necessary but without ascertaining the actual necessity of the patient, the same was given. According to the complainant his wife was not responding to the medicines and thus her condition was deteriorating day by day. The patient was finally shifted to Yashoda Hospital from the respondent No. 1.

5. At the time of admission in Yashoda Hospital the following conditions were noticed :

“INVESTIGATIONS

Smear for MP-Positive-ring forms &

Gametocytes of P. Falciparam seen

Positive index-2-3/100 RBCS

LFT-TB-1.5

DB-1.0

IB-0.5

WIDAL test-Negative HIV & HBsAG-Negative PT-TEST-22 sec

CONTROL-13 sec APTT-TEST-92 sec

CONTROL-38 sec CBP-HB-3.8% gms

TLC-30.900/cumm

RBC-1.2/cumm HRP II-Positive B urea-38 mg/dl S Creatinine-1.3 mb/dl

S Electrolytes-NA/K/CL-148/5.2/103 mEq/L C X R – s/o ARDS

CASE DISCUSSION

45 yrs old of patient admitted in AMC with H/o- fever-8 days admitted 5 days back in NIKHIL HOSPITAL & given INJ MONOCEF, INJ CIFRAN, INJ- CHOLROQUINE because of dysnoea today suddenly shifted to Y.S.S.H. for further management. Upon arrival in AMC, patient unconscious, no pulse, no BP, pupils dilated. Immediately patient intubated & ambu bagging AMC & connected to ventilator. Inj. Atropine, Inj. Adhenoline, Inj. Sodabicarb given. DC shock also given. Rhyth restored at 1.35 PM at 10.45 PM, patient developed brady cardia & inspite of repeated Altropine & Adhenolin. HR-‘0’ DC shock given. External Cardiac massage given. In spite of all the resuscitative measure patient could not be revived & declared dead at 11.30 pm on 24.7.2002.”

6. In the affidavit, which was filed by one Dr. Venkateswar Rao who is a Medical Practitioner and the Managing Director of the respondent No. 1 before the District Forum, it was admitted that patient was removed from respondent No. 1 to the Yashoda Hospital being accompanied by the doctor of the respondent No. 1. From the particulars noted at the time of admission of the patient in Yashoda Hospital it is clear that the patient was sent to Yashoda Hospital in a very precarious condition and was virtually, clinically dead.

7. On the complaint of the a
























































































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