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UTTAR PRADESH STATE CONSUMER DISPUTES REDRESSAL COMMISSION, LUCKNOW
Shri Pramendra Varma, J
Akhilesh Shivhare – Appellant
Versus
Union Bank of India – Respondent
| Table of Content |
|---|
| 1. the complainant details the opening of a bank locker and subsequent theft. (Para 1 , 2 , 3 , 4 , 5 , 6) |
| 2. the bank denies allegations of negligence and claims compliance with security measures. (Para 7 , 8) |
| 3. the court orders compensation for the complainant due to security failures. (Para 9) |
| 4. the court assesses security lapses based on police reports. (Para 10 , 11) |
| 5. the court determines the bank's liability for deficiency in service despite disputes over locker contents. (Para 12 , 13 , 14 , 15 , 16 , 17) |
1. The complainant Akhilesh Shivhare opened a joint savings bank account bearing account number 551702010169541 at branch Pashupati Nagar, Yashoda Nagar, Kanpur Nagar of Union Bank of India, the opposite party. As per the complainant the branch manager offered a locker facility to the complainants on nominal fees and promise to provide highly secured strong room equipped with modern technology security systems. On the assurance, the complainant applied for the locker facility and after fulfilling all the requirements and paying the requisite fees hired a locker facility at the branch office of the bank and got the locker number 49(SC) and thus became a consum
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